Please see the details of my unresolved problem with Global-automotive below:
Dear Global-Automotive "Management, "
Thank you for your prompt and courteous response. Just a few quick notes:
1) I do not see where your purchase requirements state that defective parts must be verified as defective by a certified GM dealership - would you be kind enough to show me where I overlooked this requirement?
2) My fuel pump connector was replaced and the external connector has no signs of electrical arching (see attached picture).
3) I also work for a ISO9001 "certified" company and we realize that occasionally products do fail. Therefore, it is never an issue for us to replace them.
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Dear Valued Customer,
This is what happens when a buyers dont have parts installed by a professional mechanic.
The damage in the pictures was NOT caused by our fuel pump assembly. You are showing us the connector hub off the assembly that does not produce nor is the source of electricity.
How about you show us the MAIN electrical connector that plugs into the top of the assembly. You left that out, why?
All professional GM technicians know that the main electrical connector (Delco part # PT818) is a huge problem due to arcing problems and is REQUIRED to be replaced at time of fuel pump installation. GM has a technical service bulletin for this part to be replaced.
Was the main plug replaced at time of installation? We require a proof of purchase and installation.
Your immediate attention is warranted.
Thank you,
Management
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To: [email protected]
To Whom it may Concern:
I have been experiencing intermittent problems with the pump for several months and it has now died. As you will see from the attached pictures the internal 12v power connection has been loose and thereby has now caused the total loss of power connectivity due to the terminal burning. Please make the necessary arrangements to send out a replacement ASAP or a refund for the defective product.
FYI: I have been a mechanic for 30 plus years
Thank You
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From: [email protected]
Dear Valued Customer,
We are sorry to hear about your experience. However, all our items are ISO9001 certified and tested by both us and the manufacturer before they ship. Please take this to a certified GM dealership or GM goodwrench service center so one of their technician can properly diagnose the fuel system. The fuel system is very large and comprised of many different parts that can cause a failure. Buyer cannot just blame the problem on the last item they replaced. We have been in the fuel systems business for over 22 years and have invested a lot of time and money in testing equipment that we use to check all returned items before we grant an exchange under warranty. We will not exchange working parts, so we kindly ask buyers to check before sending items back.
Http://www.carterfueldelivery.com/fuelpumps/_pdfs/support/TEC1620. Pdf
Can you also send us a digital picture of the item?
Thank you,
Management
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To: [email protected]
I purchased this item and received it. After being Installed for a week the pump stopped working. Please contact me ASAP to let me know when I can receive a replacement or refund.
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