Reserved on Trip 366 from Seatac to IAH. Continental late trip 366 due to 'climate' good reasons for more than 4 hours. Team in Dallas as well as in Houston did none of the next: DidN't post wait on the trip position website, didn't deliver journey alert, didn't provide substitute evening arrangement, supplied particular dinner deals after which possibly refused they were released or stated to possess 'go out'. I noticed and managed deals for trip 366.
From boarding door to Government Customer Support—the reaction was exactly the same: fault the current weather for bad service, near-zero problem-solving (may I travel the next day, may I travel after which push, typical business travel program re routing methods. Trip arrived at IAH having a 5 time wait. Like a closing customer support—trip 366 was left at-one final while luggage visited another.
This trip (resarched while resting in SEATAC for 5 hours) includes a. 4% promptly report which makes it merely probably the worst trip on an airline whois promptly report isn't the very best.
Main point here: when you have to travel Dallas to Houston (IAH) choose a unique provider.
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