I have taken my car to Pep Boys for the past year for Oil Changes. I never thought anything of it until I brought it in for a front end alignment in the fall. It took them 2 hours to finally get me in on the lift, and then they called me in to tell me that they couldn't align my tires because my subframe was broken. They showed me a few indents in the outer frame of my car. I asked how much it was for a new one plus labor and I was told nearly $900!
I couldn't believe it—so I went and got a second opinion. My car was put on a lift and looked at and then I was told that there was aboslutely nothing wrong with my car. I went and got my tires aligned the next day.
I vowed never to go back since the know-nothings tried to rip me off, but I found myself in a pinch a few weeks ago when I had to take a long trip. I went in for an oil change and asked them to replace my back brakelight. Everything was fine and dandy until I noticed a few days later that my brakelight cover was not replaced correctly! Instead of going through the trunk, the idiot mechanic took the short cut and just screwed it back on on the outside!
I'm quite disgusted, but I'm not sure what else I should expect from such a nation wide chain of service centers. I've had the nerve to write the owner of Pep Boys, except I don't think he'd really care.
These people just want to make money.
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