Popular Ford on Coney Island Ave.in Brooklyn, the service center from hell. DO NOT EVER BRING YOUR CAR IN FOR REPAIR OR SERVICE HERE.
On April 28 I brought my 2002 Lincoln Town Car in for service for a brake light that was staying lit on my dashboard.
1. I was told that I could wait for the car that it would be taken car of that day.
2.3pm in the afternoon, after waiting hours, I was told that they couldn't find the problem to leave the car and it should be ready the next day.
3. Tuesday April 29 I called a few times during the day to find out the status of my car, and was told, they still didn't find the problem, to stop calling, when the car is ready they will call me.
4. Wednesday April 30 came and went without a phone call.
5. Thurdsday May 1 I was told that the ECU module had to be replaced that the car would be ready later in the afternoon.
6. Friday May 2 I called at 4:30 pm to find out if the car was ready, I wanted to pick the car up at this point, get it out of that shop and bring it to Bay Ridge Lincoln Mecury Dealership in Brooklyn, and was told that the entire dashboard was apart that the car wasn't ready.
7. Sat. May 3 I was so disgusted with the service at Popular Ford I headed over there and told them I wanted the car back NOW. Low and behold there was the car, dashboard put back together. I asked "why didn't someone call me to tell me that the car was ready? It has been here for 5 days, and all of a sudden it's ready? I get in the car, and saw that the brake light was off, figuring that it was fixed. They fixed it all right, they fixed it so good that the light didn't come on at all even when the emergency brake was on.
8. I went back on Monday May 5 to tell them that the light does not come on at all now, that's how good you fixed it. They gave me the print out sheet of what they supposedly did and had the nerve to charge FORD MOTOR company $434.93 for something that still wasn't working.
9. Monday, May 12 I brought my car to BayRidge Lincoln service center, they took the car and within minutes found the problem. They showed me that POPULAR FORD cut the wire and disconneted it from the brake light system, taped it up and left it hanging behind the dashboard. That POPULAR FORD never fixed the problem. They could't believe what they had done to the car and had the nerve to submit a bill for repair that was never done.
10. I called the 800 number to make a complaint against Popular Ford, the service there is horrible, they lied, they cheated and have no concern to the customers that bring their cars in for any kind of service. The horror stories that you hear while waiting in the waiting room, would be enough to turn everyone over in their graves. This is not the first time that we have had problems with Popular Ford, but rest assured, it was my last problem with them.
11. I recieved a phone call from Jamie Rizzo/Russo owner and manager of Popular Ford after making the complaint to the Ford Motor Co. Telling him of the horrendous service that I recieved, that he needed a major change of management in his place, how dare he charge for a service that wasn't done. He didn't seem to care. Sure they're all nice on the phone when you talk to them, that's because the conversations are recorded, but talk to them face to face and see what happens, it's like you just want to scratch their eyes out. This place should definetely be investigated, just have someone go in there for a minor problem and see what happens.
12. Also, under the Lincoln Mercury commitment plan, if any dealership keeps your car overnight, they are suppose to give you a loaner car free of charge. When I asked Popular Ford about this, I was told, sure we can give you a loaner car, but it will cost you $30.00 a day. I was also told by one of the mechanics there, that he knows of many, more than he would like to talk about, how they operate there, the things that they do to the customers, how the bill them for repairs not necessary, but said, "I need my job so I don't say anything."
13. I have owned FORD cars all my life and this experience just broke the straw on the camels back. I once brought my 1995 Thunderbird which I purchased in Maryland to them because it was making a noise in the brakes, they told me I should bring it back to where I bought it to be fixed. I brought in my 2001 Mustang for a minor leak, and after them having the car for over a week for a minor repair, was given the car back, full of grease and dirt all over the fenders. Even with the Lincoln Town Car, it was filty dirty, full of dirty hand marks all over the dashboard. I can go on and on.
14. I advise all that have any problems with the cars NOT TO GO TO POPULAR FORD SERVICE CENTER on CONEY ISLAND AVE, in BROOKLYN for anything, unless you have plenty of money in your pockets, cause it's gonna cost you a bundle, and most likely you'll be back cause they don't know what the hell they're doing over there.
15. Shame shame shame on popular ford in brooklyn ny.
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