I took my 99 Grand Am to Wal-mart to have the oil changed. On my way home the brakes in my car felt weird. I called my husband and told him this and asked if having the oil changed could affect the brakes. He just kinda laughed at me and said no. The rest of the week my car was not running right. The brakes felt like they were pushed all the way out and the petal was stiff, and it didn't have normal power. I kept complaning to my husband about the car and he said he would take a look at it but didn't get a chance because my car broke down. We have a Warranty at the Company were we bought the car so they towed it to their garage to look at it.
They called me the next day and told me that whoever changed my oil last topped off my brake fluid with power steering fluid. It completely trashed my ABS system and is going to cost $2.700.00 to fix it. When I found this out I told my husband that the guy who changed the oil pulled the car off the rack and out of the garage were I was waiting and told me that he topped off all my fluids. My husband went to Wal-mart with a report from the car dealarship and went through the whole process of speaking with managers and getting the number to the insurance company for Wal-mart, CMI. My husband left two messages with them before they ever called us back and when they did they told him that they spoke with the technician and viewed a video from the garage and that they don't even top off fluids and that they were not responsible for the car and that they were denying the claim.
I then went to Wal-mart and asked a Manager if I could view the video and he told me that I would have to take it up with CMI because once they get involved it is out of Wal-marts hands. I then called CMI and spoke with the same man that my husband talked to and asked him if there was anyway possible that I could view the video or see the technicians report. He acted like he didn't know what I was talking about when I brought up the video. I said the video that you told my husband you viewed of the oil being changed in my car and he then told me that he didn't tell my husband no such thing. I then asked him about the technicians report and he said that he didn't talk to the technician that he took a report from the Supervisor of that department. I tried to explain to the man that the technician told me out of his own mouth that he topped off my fluids and that the problems didn't start until after they did the oil change and so on and so forth. The man was very rude, called my husband a liar and just kept saying were not paying your claim so I finally hung up with him! Theres no doubt in my mind that Wal-mart did this to my car. They are frauds and very rude and don't want to take responsibility for there actions.
I will never step foot in Wal-mart again. My husband is seeing and attorney today, this is not the end of this they have no right to treat customers or people for that matter the way they do. I also went on Wal-marts Web Site and went into the tire lube express and it says right on the web page that they check and top off 4 fluids. The man at CMI insisted that they don't even after I told him about the web site that says they do. It's just totally wrong!
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