April-08 took my car to Firestone, my complaint was of a noise in the brake area of the car.instead they did nothing to find the noise but did tell me i needed two tires. So I thinking they knew the problems, the noise came from bad tires, I brought the 2 tires. On Feb 09, took the car back with the same complaint, noise, i payed 20.00 for vehicle inspection, only to be told I needed poly rib belt, there again thinking they knew that the noise was coming from a deteriorating belt, I spent 150.00 this time, picked up the car on Friday 15th, Saturday 16th, there was another noise, even louder than my first complaint, I called Firestone, an I explained what was happening (noise so loud my neighbors opened there windows and offered Help) i was told they were closing and come in on Sunday 17th, well I did this time I had an employee ride out with me and the car-the employee told me, he had never heard such a noise, they put the car on the lift, they could not find the noise and to come back on monday, I did, this time they said it was a belt tensioner, $115.00 this time, to upset, I requested a more experienced employee, well this one said it was the tie rods. Total cost 328.00, which i will not pay. This has been the noise I have been hearing for nearly a year in dealing with firestone-I could have been killed or hurt others if the tire rod had completely come apart-Firestone played with my life and took my money—Ripped off and in tears
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