Went to purchase two vehicles last May, I advised I don't purchased GM vehicles without GM bumper to bumper protection plan to 100K and advised I always get a GM discount.
Finance person gave me price, I asked if that was the one GM sets and he said yes, and he came up with a different price for my husbands car. He said, don't tell anyone I gave you your wife's GM discount too. I was not willing to buy a GM car without a GM Protection Plan.
He then advised my husband in both of our presence that he would have to have GAP coverage, because my husbands credit was so bad, his friend at Huntington Bank would not give him finance without it.
While reviewing our paperwork, I noticed a checkmark stating that it was not legal to tell someone that GAP was required for financing. I immediatley called Old Florida Casuality Company for full refund of the funds. Come to find out that this company also owns the MPP Mechanical Protection Plan, not to be confused with GMPP General Motors Protections Plan.
I became suspicious and went to the dealership where the finance manager gave me a song and dance. I told him to stop and that he needed to give me the GM plan that I purchased. They pulled the paperwork that said MPP on the top that we both had signed. Once again GMPP and MPP?
The finance Manager said they didn't sell General Motors Protection Plan, I told him I wasn't advised of such when I was going to purchase a vehicle only
with General Motors Protection Plan and that I found it hard to believe a GM dealer didn't have access to a GM warrantee plan. Come to find out they own a bunch of dealerships and hold interest in Old Florida Casuality. They also neglected to tell me they were affliated.
The finance manager finally produced a price on the GM plan and said it would be the same. I told him to make the switch and everything would be okay. He said he couldn't because the refund was between the MPP and me and they would certainly prorate the difference. I told him the dealership would e paying the difference. We also paid interest on the finance charges of the bait and switch Protection Plan. I also have several hours into this.
I was diverted back to the dealership for refund. It ends up they are cutting a pro-rated check for both the MPP and GAP coverage. I was referred back to the office manager Pam for this, who refused to give me the corperate information. I also have to wait for 3 weeks to get the check. Pam seems to think we signed on the dotted line so they covered their butt. Boy is she wrong.
Don't be from people that use know deceptive practices to trick people. They had already moved the finance person from his duty there, they had other complaints but her remains employed at the dealer.
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