The owner John, was using condescending tone and directly calling the customer cheap and ignorant. He also forced me to pay when I shouldn't have.
Spoke to me ridiculously rude. Some of the ridiculous exact words "i don't understand how you drive a mercedes and don't want to pay for these"."you just don't know anything about these percedes bolts". Just because I can afford it doesn't mean I can and want to be ripped off. I am actually extremely knowledgeable in the field and work for an Large automotive corporation.in addition, he continually talk rude to me and walk away from me after I was polite and ask the appropriate questions a customer with a flat tire should have got. Not only that, after knowing that I didn't want to do additional work, John, the owner, decided to charge me a 90 dollars I wasn't told at first. I said, its ok then I don't want it to be done. He directly scowled at me and I was shocked by his expression. He then told me that he couldnt put my stock wheels back on unless I paid an install and uninstall price for it. I was forced to change everything and buy the overpriced bolts. Then he told me that I have to pay for this convenience. Walks away from, doesn't say a word to me after he takes my money. Didn't hand me the keys, didn't make sure everything was ok. Guess what!? Your mechanics put the tires on the wrong direction. THEY WERE DIRECTIONAL TIRES!!! THAT IS VERY UNSAFE luckily I discovered it and Had to pull over while driving home from work to go to another shop to get them corrected. I should have read the other reviewers complaints about his rude customer service earlier.
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