Hi All. I really feel like after reading these posts that we need to do something about the way that Wells Fargo handles business (at least in the auto finance department - I have great customer service with their mortgage department & personal banking) Anyway.in the last year, my fiance and I hit a very rough patch with the purchase of a new home & then not too shortly after, we both were laid off. Unfortunately, our car payments got a little behind.
We immediately called to let them know what happened and they said that they would be willing to work with us to make sure we stayed a float. I've never felt so insulted by a company in my life. They did NOTHING to help us except tell us that signing up for their insurance would lower our car payment - their car insurance is $150 MORE than we pay now. So we said no. Ever since then, we've been trying to make the payments as best as we can.in the last 6 months now, we've received over 364 calls from them. With every call, the person gets a little more rude.
We set ourselves up on payment plans and was told the calls would stop... They didn't. Yesterday (4/12) was Easter Sunday - guess who called my home 9 times?! They started to call my fiances new place of employment so many times that they threatened to fire him. We told Wells Fargo to stop and the calls did not stop. They ended up having to change his phone # at work. I asked to speak with a manager after we made 3 months worth of payments in one month and the calls STILL continued... I was told the manager would do nothing to help me because we were "irresponsible and immature."
From Day 1 - The first day I had lost my job - we made sure to call them to let them know our income was going to change. We tried our best to stay on top of our bills even with both of us laid off for a short time and stay in communication with WF Auto Finance and they still continue to use threats and call us liars. We were told we were 3 months behind, so we paid the 3 months as soon as we both got paid from our new jobs in one lump sum PLUS the payment for that month that was due... According to the calculations we've been keeping, we've paid MORE than we were supposed to... Yet the calls still continue... Every hour, every day... With threats & demands for money.
They keep NO RECORD of any past conversations - just a heads up. You could call 3 times in one day to this department and they would have no record. Make sure you keep track of every conversation you have with this company AND every payment you make. They are a horrible, horrible department.
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