Below is details of my horrible experience with AA Auto Warranty ad losing 1854$ for nothing.
I purchased the extended warranty through AA Auto Warranty for my BMW and within 6 month from purchase date my car was involved in accident and was declared total loss.
After that I contacted AA Auto warranty customer service to update them about my situation and cancel the warranty requesting refund on pro-rated basis as I no longer owned the car.
Customer service person told me that they can't refund or cancel policy after 90 days period (which I don't think I was told clearly at the time of purchase, but he told me that it is in contacts which I never bothered to read anyway). After that I reminded him that I was told that policy does have a clause which states if I don't make any claims in 5 years period then I would receive the full warranty premium back For that, I was told that that clause is only applicable if I OWN the car for 5 years and don't make any claims. They asked me to talk to insurance company to get the money recovered from them as it was total loss (Insurance company denied this claim immediately as they told tat don't cover warranty for total loss pay-off). Anyway, I even asked AA Autowarranty that can they at least transfer my warranty to my other car (if not giving me cash refund on pro-rated basis) so that at least I can use it but that too was denied (not surprised though)
I asked the customer service person that isn't my situation similar to above clause as I can't make any claims as I don't have the car with me. I don't understand why they would care if I own the car or not. (may be just to keep these type of clause to keep the money) but my request was denied. He also told me that if I want to get 1854$ back then I need to get the car back form salvage yard and keep it on my driveway for 5 years and then I can get the money back under their contract/policy (unbelievable to hear this kind of thing from any customer care person in any situation, he should call himself customer care Rep). During whole conversation, customer service rep was TOTALLY UNPROFESSIONAL and I am confident that they don't care about anything AFTER selling warranties.
Anyway, I was also told that they are ONLY broker and I need to talk to warranty company in case of any claim issues, which I find totally absurd. If I paid the money to AA Auto Warranty then why should I go to somewhere else to get my money back?
In summary, AA Autowarraty is total fraudulent company as I was told that there is no one higher than that unprofessional Customer care Rep (when I asked for supervisor) and I was told that he doesn't have any boss and he reports to CEO of the company who doesn't look into Customer service issues. I found this ridicules as how any CEO cannot care about the customer satisfaction and customer feedback.
So I guess there are only 3-5 guys running this AA Auto warranty over Internet and they certainly do not have any business ethics and have no clue about customer satisfaction. I would recommend everyone to NOT TO BUY WARRANTY from AA Auto Warranty for sure. Their sales person will make all promises which you will find later that they were all lies and then you will be told that he discussed lot of policies with you at the time of purchase and your specific policy doesn't not cover this or that or has different cancellation policy.
Again, never ever but warranty from AA Auto warranty under any circumstances and save yourself money and time.
I am going to report to BBB also to save others.
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