Jan 17 went thru the Coursey blvd. Location of Benny's car wash. When I got home noticed that a piece of my fender on the passenger side was missing. Went back to Benny's the attendant went in the wash picked up the piece and gave it to me.
The attendant gave me the name of the manager David Whitehead I called him and he met me at the Airline location. After waiting 20 min. For him to show up he went out and looked at the car told me that he would not pay for the damages ($600 worth) and if I did not leave the property he would have me arrested.
I filed a complaint with better business bureau Evelyn Landry got a letter that said that the company stated its side and would not change its position therefore the compalint was closed.
Attached to the letter from Miss Landry was a letter from Benny's.in this letter was a statment from Mr. Whitehead and it says as follows: Benny's is an automated car wash that coustomers drive their cars through. Each vehicle is led into the wash by a trained fuider and their drivers side tire is placed in a conveyor belt. Drivers are instructed to put car in neutral, take foot off brake, take hands off steering wheel. I spoke with our location manager and watched the film and this WAS DONE EXACTLY AS EXPLAINED therefor we can only assume that damage resulted in coustomer error (yeah choosing bennys in the first place).
Now does any one else see something fishy here. If every thing was done as explained then how could it have been customer error and they have films to prove it yet this was dismissed by the BBB. When I brought this to Miss Landrys attenion she just said oh well you can take them to small claims court (awaiting court date - will update when it comes)
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