I went to Getty (724 Bedford St Bridgewater, MA) for an inspection sticker (I was a loyal costumer) they said I needed a new ball joint to pass (they failed my inspection no biggy). I come back the next day to get it fixed. They say it's going to be about an hour, I understand NAPA needs to deliver the part. So I go to Dunkin Donuts to wait to hear back from them on my cell phone.
They call me back saying my brakes are in really bad condition and they need to be fixed. They can give me a one day discount and make it cheap for me (about $230 or so). Not a discount that's about the going rate. I tell them I know how to do a brake job and I can do it myself, but at this point I'm like I need the inspection sticker and it's not a horrible price for a brake job even though I wasn't happy about it.
Here's the kicker, they call me back saying the job is done. I walk over, they show me the brakes (up to this point I was ok with the service I was receiving). They show me my rotors that were perfectly smooth and my brake pads that had plenty of pad left on them, but the pads had obvious malicious damage to them. I know what brakes look like (my grandpa is a mechanic and we've done several brake jobs) these things had fresh wimpy scrapes on them that when I used my thumb they whipped away. They also had blue paint on them. The car lift was blue. My bet is they smashed them against the car lift a few times to make them look beat on and maybe hit them with some tools. The scuffs weren't even that bad. I'd drive with the pads they showed me with no worries. They didn't even beat them that hard.
These guys are a bunch of phonies, and they will NEVER get any money from me or my friends ever again. They think they won, but they will lose out on more money in the long run. I know a lot of people and they made the biggest mistake. I could probably sue them but $400 dollars isn't enough money for anybody to take any notice. I am hoping that the word gets around and these crooks get what they deserve, losing their license. RIP OFF!
-Greg Loyal citizen of Bridgewater, MA
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