I was sold a used 2002 Honda Accord by Toyota of Roswell in Sept. 07. A month or so after I bought the car, the brakes went bad, and I had to spend $500 to fix them. Also, the car had new tires, but the stems were old and had not been changed. I had to spend $200 on new tires because of the fact that the stems were bad. I asked Toyota to reimburse me for these expenses, but they said they will not do so.
Starting in the Summer of I started having flat tires, one at a time. All 4 tires went flat at different times, due to the fact that the stems were never changed when the tires were. Within a 3 month period, all 4 tires went flat! I was stranded a few times, and thankfully I had emergency road service, or I would have had a few more problems on my hands. All of this was a major hassle!
I called Toyota of Roswell, and I spoke to Greg Lindley, one of the managers. I spoke to Greg twice. He said he would talk to Kevin Wheat, his manager, but I later found out that Greg never did speak to him at all!
I finally spoke to Kevin Wheat, and he said Jerry Gresham was the owner of Toyota of Roswell when I bought my car. Since then, Jerry sold the car to Nalley Cars, and Jerry is now the owner of Toyota South, in Morrow, Ga.
Kevin said he talked to Jerry at Toyota South about the situation, and Jerry said he would not be able to help me out. Jerry dealership was the one who sold me the faulty car when he was the owner of Toyota of Roswell, but now he is assuming no responsibility of reimbursing me for my expenses. Kevin also said he, himself, cannot help me out.
I also spoke to Gary Marrota, manager at Toyota South, and he said they could not help me.
This is a classic case of no one assuming responsibility for the problem that I encountered! It was their fault for the faulty car they sold me, but they are not willing to do the right thing.
I bought my last 2 cars from Toyota of Roswell, but I will buy my next car from their competitor, Honda. Whether you guys agree or disagree that I should have even written this report, I have the choice to buy from a company that offers me the best service, and I believe Honda will treat me better than Toyota has!
Toyota has lost a long-time customer because of actions on their part! For the future, I want to encourage everyone to buy a Honda, instead of a Toyota! I especially want to encourage everyone NOT to buy a car from Toyota of Roswell (in Roswell, Ga.) or Toyota South (in Morrow, Ga.).
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