Complaint / Review
Smithtown Nissan, Long Island, New York
Smithtown Nissan, Long Island, New York Gran & Stan sales Team Fraudulant changing of quote, lie 'I cannot find the cars keys, you could take a different one'

I just visited this dealership today. Looking to lease a Nissan Rouge 2009. After a test drive a discussion with a fellow who goes by the name of 'Gran', I had to further discuss with a 'Stan' the finance supervisor, who quoted me a price: $600 which includes all taxes and fees, and 279 monthly - seemingly a great deal, expecially since they promised to get me out of my current lease which had 3 months remaining on it.

I asked Stan if the 600 is including everything and I even elaborated that by everything I mean that it is the total amount of money that I will pay upfront including taxes and fees, and Stan confirmed that it is.
I had to leave for an hour, they said that they'll give me copies of the paperwork after I get back - I did not get a copy of the quote.

When I got back they asked me to clear out my car, and put my stuff in bags; I did. Next they kept me waiting for over an hour and a half. When I asked what's going on, they said that they cannot find the keys to the new car - they lost them all! How odd! Especially since we just test drove the car hours earlier. They suggested a solution - I could take another car with a premium package or a different color - it would cost me more of course - but I'll have my car that day.

Something did not seem right, so I asked for my quote - guess what they modified the written quote!!! They added below the $600 down in handwriting ' taxes and fees' I was shocked this is clearly fraud. I asked about this, they said that that's what I signed! They even said that my old car has already been returned to the leasing company and they may not be able to get it back. I did not know if to leave or stay and argue with them. I decided to argue. They gave me my old car back, and I drove away.

I was never insulted this way in my entire life, especially since they made me take all of my personal belongings out of my car. The feeling I have is that this dealership has very little problem committing fraud just to get your money. My suggestion - STAY AWAY FROM THEM these people are crooks and scammers!