On May 7 we filed a complaint on this site regarding all the problems we were having with the Service & Finance Areas at the Don Davis Ford Dealer here in Arlington, Texas. We are happy to now file this follow up report on May 22.
On May 18 we were contacted by a General Manager from Don Davis Ford by the first name of Mark. He told us he had heard about the report we had filed here and he made arrangements for my husband and I to come in to see him on Monday, May 21.
He said we should have contacted him first but, being we thought we had already dealt with the Service Manager (who we later found out was an Assistant Service Manager) we didn't know who else to go to there, so we came here to complaint to tell our story and to warn others of the problems we had encountered. He apologized over the phone for those problems:)
On Monday, May 21, we met with several people at Don Davis Ford regarding this. Mark (the General Manager) was there, as was Russell (the Finance Director) and Mike (the Service Director). We told each one about the situations we had encountered with our recent new car purchase and with the servicing.
They listened, apologized, and then went on to correct the situation as best they could. Our loan papers were done again and this time ALL was explained in detail to us. We even got to turn down what "extras" we felt pressured to take the first time, thus lowering our monthly payment and giving us a contract whose terms we could be satisfied with.
They assured us that we would not encounter any future problems with the Service area and have asked us to give them another chance to prove that.
We hope to go forward from here and start enjoying our new car purchase, as this was supposed to be a very special time for us. We wanted to file this follow up report to thank them for contacting us and for taking the time to fix the problems that we had:)
All we really wanted was for someone to listen and to take our complaints seriously and they did do that Monday night:) We will let y'all know how everything goes down the road:)
We also wanted to say thank-you to complaint for giving people like us, (who don't know who to contact at various companies to get problems settled), a place where we can come, express our concerns and problems, and know that there is someone here who does listen and who does care:)
Megan C.
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