My husband lost his job, he is an OTR truck driver.
To begin with freight has been slow therefore our checks that were good when we purchased this car were good but they have gone from $800 a week to $400 a week.
My husband was in a accident on 12/19/08 he was put in a hotel over the weekend and on Monday 12/22/08 he was let go.
He had to rent a car because he had all of his belongs in the car so he could get home he was over 1,000 miles from home.
That Monday we had a doctor appt for my youngest son and I was unable to call Express Credit auto, I called them on Tuesday.
I asked if there was anyway they could give us one more week to make the payment so we could borrow some money to pay the car note when my husband received his final check and money a friend was loaning us we would be able to pay the car note.
Being it was a few days before Christmas I thought they would try to work with us WRONG.
They said nope, too bad we can give you an emergency code to put in the payment device but it would only allow the car to work for 24 hours after that the car would shut down.
Well I figured we would figure a way to get the money and pay it Friday 12/26/08 but use the emergency code Christmas day so we could use the car to get to my mothers.
WRONG they gave me the wrong code, thank God we live close to my mom and my brother in law came to pick us up.
I understand you have to pay your bills but everybody knows most are having a hard time making ends meet right now.
This company will not work with you if you can't make a payment only if its a medical reason that is the only reason, if you lose your job, too bad they don't care.
I will never buy another car from these people and now not advice anyone to buy a car from them.
They are heartless.
Their payments are too high but at the time we had the money and we needed a car.
Yes our credit is not the best but we are working to get it better, but most of our problems with credit stems from medical bills.
This company does not care about any of your reasons you can't pay, I can see if they want proof you lost your job and proof of income for the last few weeks they could do that since they finance the cars themselves but they don't care.
All they care about is getting the money and that is it.
Also the car had a few problems after we purchased it but of course these things were not covered under warranty.
The driver side window went out and will not roll down, there was a small leak in one of the tires, and the front end of car shake if you go over 70mph.
I would not suggest you purchase a car from this car dealer.
They will not work with you if you get in a finical jam
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