First of all, I would like to say that just because a person doesn't have the best credit in the world doesn't mean they have to be treated like criminals or like anything beneath a human being.
From the moment I laid eyes on Drive Financial's website, I knew they were no good. The site just seemed totally generic and not welcoming or giving you a sense of security.
First of all, making an online payment is a whopping $10.95, which is outrageous! As a matter of fact, ALL methods of payment other than mailing (which isn't so safe) cost $10.95. The so-called convenient payment options supposedly go through Western Union, but I think Drive is taking in the cash themselves.
I spoke with a representative one day, whom I could barely understand, to inquire about some issues that I had with my account. They never give you a straight answer or seem confident in the information they're giving you.
One issue in particular: I asked if I pay a little extra, can I add that extra to my principal? The rep told me it would go to the interest since I am paying more in interest than for the car, which I think is ridiculous. I mean, they are making me pay BOTH interest and principal, so like 75% of my payments are going towards interest.
Not to mention all the hidden fees and all the interest they charge for being late. The rep told me it was $7.00 for each day you are late. Unbelievable!
They harass you. They call you 10 times a day on every contact number they have for you, and if you request that they not call a number, especially your work number, they do anyway! They are rude, forceful, and a pain.
They even called my house one day, and my bf answered the phone. They asked if he was my husband and started asking for all of his personal information. WHAT NERVE! All they are out for is their money. They care nothing about good customer service or their customers.
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