Usacomplaints.com » Cars & Transport » Complaint / Review: Gotoautoaccessories.com - Don t know our parts or good customer service!. #389310

Complaint / Review
Gotoautoaccessories.com
Don't know our parts or good customer service!

Gotoautoaccessories was happy to take my order and immediately charge my credit card for replacement jeep doors. The doors were sent but did not fit my jeep, when I called to complain, they said it was my problem and I should have checked to see what tops the replacement doors were compatible with.

After investigating this ridiculaous claim, I found that the compatible tops listed, only by catalog code (which i am supposed to know) are replacement tops. Nowhere does it list that the replacement doors are ONLY compatible with replacement tops and they are NOT compatible with factory original harware.

I assume that when buying a replacement (for anything) that it would be compatible with factory original (anything).

Now, Gotoautoaccessories.com is unhappy to return the ill advertised replacement doors. At last corrospondence, they will return the replacement doors, but want me to pay a restocking fee.in addition their corrosponce is few and far between. This return corrospondence has now been a month in process.

Kathi,
Seattle, WA
(Melbourne, Aust)

Just to clarify, I live in Melbourne, but the doors were purchased online for my Jeep in Seattle where I vacation.

Kathi
Mont Albert North Vic
Australia



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