On November 30, we bought eight Kelly 295/75R22.5 tires for our Kenworth T2000 from Miami Tiresoles in Hialeah Gardens, Florida. As we sat over that weekend in Miami, one of the tires went flat. Monday morning we returned to Miami Tiresoles since we had driven less than 25 miles on these new tires. They found a defective valve and replaced it at no charge.
We had no more problems until we pulled a load which weighed about 24,000 pounds. Most of our loads were very light. The same tire went flat showing a defect in the sidewall according to the mechanic at the Pwtro Truck Stop in Atlanta, Georgia. On February 15, we had the defective tire replaced at Quick Fleet Tire Sales in Atlanta, Georgia. We paid them $355.46. They claimed an adjuster would come by their store in the next few weeks and verify the tire was defective. They would mail us the refund. We did not hear another word from them. They also told my husband if we were regular customers, then they would have refunded the cost right then.
On August 4, John called Quick Fleet. The man who answered claimed no adjuster had come by, but our name was still on the defective tire he had in the back. The man hung up on John before John could give him our new address.
I wrote Kelly Tires at Goodyear of Akron, Ohio. They never replied. I filed a complaint with the Better Business Bureau of Atlanta, Georgia. After the BBB contacted Quick Fleet, they suddenly were able to have an adjuster look at the tire. They said the adjuster refused to honor the warranty, claiming the tire had been cut. This tire was on the inside rear right side, surrounded by three undamaged tires. I filed a reply to the BBB complaint and the BBB closed the case.
0 comments