We were looking to trade in our SUV for a smaller, more gas efficient car. We went to Bob's Dodge in Naugatuck CT. After speaking with the owner, we were given advice that it would be best to give our car up in our bankruptcy (which we were going through at the time) and that if I had a relative who would help us and sign a loan, they would be able to get us a car.
So, we asked a relative to sign on the loan until our credit was better where we could take over the loan. After they agreed, we took the car for the weekend (around July 4th weekend) after driving it for a few days, we noticed that the car bucked when stopping. So we called the dealer and told them that they needed to fix EVERYTHING that was wrong with the car before we would buy it. They told us that they would fix our car 100% to our satisfaction and if it was not fixed, we did not have to take the car. So we gave them the car which they had for about 4 weeks. They said they were trying to find the problem but could not find anything wrong.
We never told them we wanted to take the car but the payments started on it even though they had not kept their word. We even got in writing a "Promise to fix" which they have to this day to follow thru on. Our car has been in and out of the service shop since we bought it and were told over and over again, there was nothing wrong with it. We contacted the Department of Motor Vehicles for their help. They opened an investigation into this issue and a few weeks later, we were told that they had sided with the dealer and that they had done everything possible to find our issues.
We took our car to a VW dealer in CT on Nov 21,08. The dealer found numerous issues that were wrong with our car and it was said that our car was unsafe to drive and that they couldn't believe a dealer would even sell this car to a person. Now these are all issues that the dealer who went over our car, said we could not have created or done to the vehicle in the short amount of time we have owned it. There are thousands of dollars in repairs needed on this car and Bob's Dodge has done nothing to try to make this situation better. All we ever got was that there was nothing wrong with our car and that we were imaging the issues we were dealing with.
Funny how you take it to a reputable organization and they find all these things that the original dealer couldn't find! I feel taken advantage of and that because we trusted these people; they fully took advantage of us. When we tried to ask them to give us another car, they jacked up the price on it and tried to sell us a car with higher payments. The owner told us that he had to show a profit or the finance company wouldn't allow the trade. You would think they would have worked with us to try to settle this for us but instead, they tried to rip us off even further.
I would never, ever go to this dealer again! They can't be trusted and with people losing jobs and the economy so bad, you really need to be extra careful of dealers like this!!
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