I purchased a car there and they were really pushy. We got to numbers where I was happy and 12 days later they called me to do a re write. I asked if mt payment was going to change or if I had to put more money down and they assured me no. I live 80 miles away but I drove down there in my other car because it got better gas milege and sure enough they changed the deal and I told them they can have the car back, they said ok and wished me a good day untill we went to the parking lot and they realized the car I bought from them was not there.
Then they asked me when my wife was going to bring it. I laughed and said she is not going to. Then they said well we will send the salesman back with you to get it so I agreed. My phone was dying so I told them I wanted to go to a Verizon Store and get a car charger so I could call my fiance and they said yea sure but the salesman will go with you. (They assumed I was going to leave and never came back. Was pretty upset about that)
So I was about to leave and I asked for the gas voucher they promissed and they said well since you didnt sign with us we are not giving you one. Then I told them that the salesman can find a different way to my house and got in my car and left. The salesman then told me "Dude, dont be a dick" Thats real proffessional... So two days went by and the car was still sitting infront of my house and I called to inquire about it and they said well you will get your down payment back after they get the car and they were going to charge me a pickup fee.
I told them it was bs and I ended up taking the car back to them and wasting more of my time and gas. I called the next day and the down payment was supposed to be returned back to my credit card. It has been 5 days and no refund and my credit card company knows nothing about a refund so I call the dealership today and talk to someone in the business office. She connects me to this guy in finance and he tells me he will refund my money just to come in.
I told him Im not driving down there again to get my money back and he said "what, you dont want your 500 dollars back?" what a jokester he was... I told him it was BS that I am having this problem and I wanted it refunded now and he hung up on me. I called back and spoke with the same lady in the business office and I told her my whole story and she apologized and said he was going to do it for me so she transfered me back to him and I told him that it wasnt very professional for him to hang up on me and he stated "well I dont have to listen to you cursing at me."
I advised him I wasnt calling him names just that the deal was bs and it has been nothing but an inconvience. I told him it was bs that they tried to raise my payment $75 and had to put $500 more down and he told me "well maybe its because you have bad credit" I laughed and told him to look at my credit and see how bad it is (I have perfect credit) Funny enough I bought a more expensive Jeep from another dealership and I got super low interest than this dealership was going to give me.
Fair warning I sold cars before and the higher the interest rate the more money the dealership makes. Im still waiting for my down payment but I will be calling the owner Mr Shaver, Daimler Chrystler to complain about this so called 5 Star dealership, as well as the better business bureo and the federal trade commission. To this day Mr Shaver has not returned my calls after three or four voicemails. Do not buy from this dealer!
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