My Dad and I rented a van each from Thrifty on the 12th of Oct to 18th (11:30pm). Reservation#s are DTNLM4, DTNLGV. The lady at the counter, informed us that if we brought in the vans in early, we don't get charged for the days we don't use it. We brought in the 2 vans on the 16th 4pm. When I pulled in the van to the return area, I received the receipt, which did not reflect any break in the price per early return. The lady checking in the vars told me to go to the counter to have it sorted out. When I got to the counter, I was told they don't give breaks even if the car was brought in early. She said it was in the contract. I said no problem, I'll just bring back the van on the 18th which was the original return date. The lady at the counter said she could not give us the vans back and will also charge us an early return fee. I left immediately without incident. I decided to call customer service explain the problem to them, well they hung up on me. I have rented from, Budget, Avis, Enterprise, Alamo without any problems. This is my First and Last with Thrifty. I'm waiting for thrifty to make this right.
0 comments