On Jan 21, I took my 1994 Plymouth voyager to the Just Brakes in Canton, Ga. I knew I needed a front brake job, new pads and possibly new rotors. Then was told for $99.00 I could get front and rear done (pads, shoes and resurface rotors and drums if they were within limits). I knew I would need new rotors.
Well here's the deal, they get it in the bay and completely diassemble everything less the hoses and master cylinder. Then it turns out I had a broken wheel bearing on the rear, at least I was shown one. Total estimate close to $900.00, because now I need the following; 1. Pads and shoes, turn drums and rotors, bleed and adjust system and inspect the balance of system for problems $99.88.2. Both calipers $98.00 3. Both pistons $86.00 4. Hardware $39.95.5. Shims $29.95.6. Springs $39.95.7. Both cylinders $146.64.8. Two front rotors $182.24.9. Shop disposal fee $15.00.
This comes to $737.61 not counting the $118.19 I spent to have the bearings replaced on the right rear. This totals to $855.80.
Having checked with the local NAPA store, parts totaled approximately $350.00. Now this job should take maybe 2 hours at $75.00 an hour comes to $150.00. So $855.80 vs.$500.00.
I e-mailed the corporate headquarters and explained the problem. The next day the manager (Mike Crow) called and left a message, I returned the call. He asked what he could do, I said give my money back, that I wasn't sure that bearing was broken when I brought it in. At this point he called me a liar and hung up $99.88
Disgusted in Ga.
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