I will never buy from Bob Smith BMW or BMW again.in fact I would never buy BMW again period! I have purchased 4 BMW's from Bob Smith BMW in Calabasas California over the past 4 years. Beginning around 2003 I believe. All 4 vehicles were leased and were NEW. I had quality problems from the very first car.
So 2003 I leased the first set of 2 new BMW's from Bob Smith BMW and had problems from day one. I had quality and service problems from Bob Smith service department, which was run at that time by the daughter was nothing short of a scam!
Yet after turning in the 2 vehicles after the lease term was up, I decided to trust Bob Smith BMW AGAIN (based on promises from Matt Smith). Plus the other auto manufacturers did not have anything decent to offer at that time.
So we went ahead and leased 2 more NEW, BMW's from Bob Smith BMW. And guess what more quality problems and more service problems from the dealer (Bob Smith BMW). To make things worst upon returning these last 2 cars to Bob Smith, he broke a promise to me they had BMW charge me $600.00 on return for one of the cars which was returned in PERFECT condition and with 7000 miles BELOW the allowable lease miles of 12,000.00 Basically I only put 5000 miles on the car and later that month BOB SMITH BMW had it on their lot for a hefty profit and advertised LOW MILES on the windshield! I tried to get help from BMW North America. They were just as bad as the dealer (Bob Smith BMW).
Moral of this story: Buy Lexus, Mercedes, Acura, ANYTHING but a BMW. I normally would have said do NOT buy only from Bob Smith BMW of Calabasas California. But in this case corporate BMW (BMW North America is what they call themselves), is just as EVIL and scummy as Bob Smith BMW the dealer!
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