I visited YPC Powersports on a Monday afternoon to find out what kind of scooters they were selling and what their prices were. The sales associate was somewhat helpful. He would not leave the store to show me the one scooter in the lot because he was there by himself, which is somewhat understandable. He was able to give some information on the scooter and took my number so that he could call me back when the next shipment of scooters arrived; presumably next Wednesday. At that time I informed that him that I was very interested in buying a blue scooter and would be back as soon as the new shipment came in to purchase one.
Well, Wednesday came and went with no call, so Thursday afternoon I called the store to find out if the shipment had come in. I was told the shipment had come in earlier in the week and the scooters had all been assembled were ready to go. I let them know that I would be in Friday to take a look at the blue scooter.
Upon arriving on Friday, a father and son arrived at the same time to look at scooters. The sales associate immediately walked over to them so I figured I would go inside, find the blue scooter and check it over while I waited.
Much to my dismay, the same sales associate that I had been talking to all along brought the father and son into the showroom to look at the blue scooter that I was currently sitting on. While I was still sitting on the scooter, waiting for the associate to acknowledge me, the associate sold the scooter to the father and son. That happened to be the only blue scooter they had left from the shipment; the other blue scooters from the store sold earlier in the week.
At that time I spoke with manager, Larry Goldstein, who assured me that they had another brand new scooter at their Garden Prairie location and that he would have it brought over by the next morning. I agreed to purchase this scooter against my better judgment. Of course they had me fill out all of the paperwork, sign for financing and make a down payment. I was told that I could pick up the scooter Saturday morning and that they would call to let me know exactly when I could pick it up.
Again, Saturday morning came and went with no call. So around two o'clock in the afternoon I called the store to see if my scooter had arrived. The associate let me know that it had arrived and I could pick it up at any time. Of course, I immediately went to YPC to pick up my scooter and was very disappointed with what I saw when I got there.
The scooter had a broken tail light and several scratches on the body, the nose cone and the mirror stalk.in addition, the back tail light was broken, the floor board was not secured and the VIN plate was screwed in upside down.
Now I realize that I had already paid for the scooter but I was told that I would be getting a brand new scooter like the other ones in the show room. When I entered the show room to pick up my keys I checked out the other scooters to see if they had any of these defects. All of the other scooters were in perfect condition. When I brought up the scratches to the associate I was told that all of the scooters had scratches and that scratches occurred during shipping. When I pointed out that the scooters in the show room did not have scratches I was told that it doesn't happen to all of the scooters, just some of them. When I mentioned the cracked tail light I was told that it was fine to drive with a cracked tail light and that if I brought the scooter back on Tuesday they would fix the light.
Again, against my better judgment, I drove the scooter down the street to get gas, since there was absolutely no gas in it. At that time I decided that this was not what I paid for and immediately drove the scooter back to the dealership for a refund. Upon arriving back at the YPC, I was told that since the Larry was not at the store nothing could be done immediately and I would have to wait until Monday to remedy the situation. The associate didn't even offer to try and contact Larry for me.
On Monday I was able to get a hold of Larry and let him know what was going on. He asked me to type a letter of my complaints and bring it to YPC along with all of the papers that I had signed on Friday and assured me that everything would be taken care of. I did just that and took the letter to YPC immediately. Upon arriving at YPC, the associate took all of the signed papers, took the letter and told me that my account would be credited for the down payment by Friday of that week.
Much to my surprise, my account had not been credited by Monday of the next week. I called Larry to ask him about the delay at which time he told me they were having problems with their credit card machine and that he would put the credit through again right away. After a week I still did not see the credit o I inquired Larry as to why I still did not have a credit. Larry told me he had put the credit through that morning and that's why I didn't see it posting yet. A week later there was still no credit to my account. I called my bank and explained to them what had happened. The bank graciously agreed to make a call on my behalf. Larry told the bank some story how the money had not been funded to the right account on his end and that he had just gotten it straightened out that day and that he would refund my account. Of course, that refund never posted so I called Larry a final time to find out when I could be expecting a credit. He gave me the same story as he gave the bank and assured me that my refund would appear by the end of the week.
After a month from returning the scooter I was able to file a dispute against YPC to obtain my credit. Unfortunately my bank needed some more information for the dispute and I had to make another call to Larry. At that time I informed him that I had filed a dispute against YPC. Of course he was not happy about this and assured me that he would give me a cash refund if stopped back at YPC on a Tuesday. I agreed to this only for the sake of the bank but of course upon stopping by YPC Larry was not there and the associate didn't know anything about a refund. When I tried to contact Larry his Belvidere location he answered the phone but pretended to someone else and assured me that Larry would call me back later.By this point I was entirely fed up with dealing with YPC and Larry and decided to just let the bank go after them.
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