My husband and I purchased a 2002 Sebring Lx, after only 30 days we began to have problems with the car. We took the car to the shop where we purchased it.
We reported that the car was not shifting the way it should, and was told that the car would begin to shift easier after it had 1000 miles on it.
We then reported that the car had a surge in it, and that it would ferk on a idle. The mechanic felt the surge and updated the computer.
Still returning the car with under 1000 miles on it, the car was still surging, and the air conditioner had a loud squeal to it, they had to fix the air conditioner, and then stated that the surging was not there, and that they could not detect it at this time.
Again, the car went back to the shop, for fuel problems, and by now the car was getting close to 1000 miles. Again we reported that the car was surging, and that the gas was not right. They had to put a fuel leveler on the car, and again said they could not detect a surge at this time.
My husband took a mechanic from Jenkins out in the car, and the mechanic said he felt the surging, but later denyed saying this.
The manager at Jenkins then told my husband, that he did not want the car brought back to them for this surging. He was very rude to my husband, and made comments that I would not be satisfyed with any car on their lot.
Then I called Daimler to get them involved, they told me to take the car for a second oppinion. Which I did. The mechanic there felt the surge, but it was not too bad. I explained to them that the car only did this on smooth roads, and at the miles of 40-65 miles an hour, on hot or warm days.
The day I took it for the second oppinion, it was cold out, and their roads were bumpy, and you really couldnt get the speed up.
The mechanic did not rule out that my car surges. He also said that the car did not idle right, and checked my spark plugs, which all of them failed the test, and had to be replaced.
He commented that the plugs should not have been replaced this soon.
Once I reported back to Daimler, they did not want to deal with me, and were very rude to me on the phone.
We then took the car, and had a Chrysler Rep, and a Mechanic drive the car, both felt the surging and both lied and said that this was a normal opperation of the car, and that we were making it out to be more than what it was.
The mechanic explained that it had to do with something in the motor, and then my husband mentioned that a transmittion specialist told him it was in the transmittion. The mechanic then changed his story to the surge having to do with normal opperation in the transmittion.
As you can see we are getting no help. The Chrysler Rep, and General Manager from Jenkins agreed to get us out of the car, and into a new one of our choice. The General Manager said he would do the paper work him self.
He said he wanted to do what was possible to get us out of the car due to the fact that he was tired of seeing us.
He also said that if we took every car on his lot out that it would have a surge in it just like our car. So we did.
We test drove a car exactly like ours, and it ran good. We test drove a truck, ran good, we then test drove a stratus, ran good.
We brought the Stratus back to the front doors, and told him this is the car we want. He said ok, it will raise your payment to 130.00 more. Forget it, was what we said.
He promised my husband that we would not have to bring our Sebring home, and you guessed it, we brought it home. They did not get us out of it at their expence. They wanted us to pay more.
We are angry, and the longer we drive our car, the worse it is getting. We have already wrote a letter and certified it to Daimler.
They did nothing. They did not contact me in the 30 days that they had, I had to contact them. They stated that there was nothing wrong with our car.
This company is ripping us off, and Im sick of it. We deserve to be treated better, and with them being a 5 star company, should treat us like gold.
What we want is simple, out of this car. They should pay us for our car, or replace it with a car of our choise. No questions ask.
Its time they stop treating us like the scum on the bottom of the pond, and start resolving this matter.
I will never buy a car from them again. They have to pay me to buy a car there, and then I would still turn them down.
Sandy
Lonaconing, Maryland
U.S.A.
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