I was contacted by Michelle Burkhart at Swapaleas.com after visiting thier website and requesting information. She called me adn stated her company will do miracles for me to sell my car. She said she would research, contact buyers, and handle all financing and find someone for me to buy the vehicle in a short period of time. Anyhow, I asked her for a copy of the contract with terms and guidelines that I would have to abide by before I decide to work with her. She stated she needed my credit card information before she sends the information out. I provided it to her to keep on file, but she stated she would not charge it. Anyhow, I contacted her the next day to let her know I decided I did not want to sign up as I did not feel that the terms of the contract or the information on their website showed any corroboration with the promises she was making. I asked her to make sure not to charge my card. My credit card was charged and I have made several requests from Swapalease to have them refund my money and the way they have dealt with me has been very unprofessional and frustrating. Andrew Hall, the supposed manager of Michelle has sided wiht her rather than siding with customer service, and that is very unprofessional. They do not return my calls, email me blatant lies. To sum my experience with them, I would say a very lousy, crooked company that takes your money with sales promises and does not wish to do anything in return for it.
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