I signed up for Swapalease's $50 membership plan online and was then contacted by Vernon Madden who informed me that I should switch to a SPECIAL DEAL that normally cost $300 plan but because I had problems uploading pics etc I would be charged $250 and my vehicle would be listed in more searches and give buyers more options to find my vehicle.
I allowed him to talk me into this plan because he advised me that given my vehicle I would surely find a buyer within 30-45 days. He advised me that he had worked in the business for the last 5 years and similar vehicles (same model, miles, monthly lease price etc) were in high demand. Don't fall for his suave salesmanship. I signed the contract and was charged. SWAPALEASE is not a big company, its literally a handful of guys (Andrew, Keith Cain, Paul Mulholland, Vernon Madden) who all answer the phones -even Andrew, the Senior Manager.
Its been three months later and I have very few inquiries, questions from potential buyers and NOTHING MORE. I inquired about this and I was told sometimes it takes longer than others (which I understand to a point but not when I was told that a buyer would be interested in my vehicle within 30-45 days). As time marched on, it turned into MONTHS that the Ad was running and still NOTHING. The Swapalease agents stopped being responsive to my phone calls and e-mails. The final straw was when Paul rudely told me that he "did not care about my issue" and HUNG UP. I complained to Andrew Hall and he informed me that the company's policy is not to refund. They are so polite and responsive when its time to swipe your credit card.
Don't SIGN UP FOR SWAPALEASE. They are unprofessional and deceitful.
Poorer and Disatisfied,
Washington DC
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