Don't buy a new car from Reliable chevy in Springfield, MO. My wife and I went there to look at the possibility of purchasing a new car, program car, or new-used car. 6 hours after being there they finally put us in a car, not the car we wanted, not a car we could afford, but what they could possibly swindle us into. They failed to inform us that we had 72 hours to bring the car back if for any reason we were unsatisified under MO law. We learned this later on our own.
They put us in a different car than the one we were promised, also different from the one we test drove. The forced us into buying extra things we didnt need or want, they lied to the bank. We several times asked for a different car that would be more affordable for us, or new used or program but were told that this was the only car on their entire lot they could approve for us. The only car on their entire lot the bank would approve for us.
Now the best part, the brand new car that they put us in, has had nothing but problems, I have owned over 5 used cars in my life and all 5 put together didnt have as many problems as this car has. They dont honor their warranty.in fact they not only lie, cheat and steal from their customers they also inslut them, exact quote from their customer relations manager, "your an arrogant imbescile." That is what he said to my wife and I when they refused to service our car that they sold us.
Oh, how about within the first 1000 miles they had to resurface the rotors on the car due to they were warped, a brand new car and warped rotors? How about how they kicked us off their lot because we refused to except that the car is new, it looks like from the front end that the car has been in an accident, before we bought it. We asked they stated no, not that they know of.
But Troy, our salesperson stated to us that they do have new cars that get wreecked and that they fix them in their own body shop no claim to insurance so that they dont have to report to carfax and put new tag back in them and sell them new without anyone knowing otherwise. How about, how they stated that, " you didnt buy a corvette or mercedes, so you dont get perfection in a base model cobalt." we were suppose to get the car for invoice price, never happened, in fact they charged us more than a new 2008 equipped model right now sells for, let's not forget how they forced us into the 24.95% interest rate.
We are paying over $27,000 over 5 years for a piece of crap, no wonder GM is falling in sales, with dealerships like this. Well, this being our first ever first time car buying experience, it has been absollutely a nightmare, dont worry, we have learned. We will never buy another new car again, we will stick to used only. At least than we know what we are getting.
ONce again, stay away from Reliable Chevrolet of Springfield, Mo. Oh, one more note, Craig Youngblood (Yes Youngblood and Reliable are owned by the same people) was the arrogant one to deny and make excuses to what is wrong with our car.
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