Phoenix American, Warranty Experts and Boerne RV bait and switch
I recently had my MH in and was told that the turbo tuner needed to be replaced and that the extended warranty company Phoenix American would not cover it because the turbo is a Banks system and was not installed at the factory.
In December I contacted Warranty Experts off of their website requesting information on their Motor home Warranty offers. I received the email dated the 8th. I spoke with Jason Flowers about their products and then compared it to other products. I discussed it again with some changes and received the email dated the 11th. I gave Jason my Credit card information and paid for the no deductable plan and a week later received the paperwork in the mail.
Interesting the paperwork had the Dealer listed
Boerne RV
32990 IH 10 West (C)
Boerne, TX 78006
(830) 816-3883
www.Boernerv.com
Owned by Ron and Deborah Zinsmeister
[email protected]
I assume that warrentyexperts.com was a part of Boerne RV. I recently spoke with Deborah and Ron. When I spoke with Deborah she appeared to be offended that I called and in my opinion was not very nice to me. When I told her that I was calling to discuss the policy that they sold me she told me that they had noting to do with it and hung up on me. I faxed and email a demand letter to them and Ron called me and told me that he only agreed to be a listed as a repair facility for the policy that the dealer information was a type o. The paperwork that I have has a dealer rep signature and Ron told me that he did not authorize anyone to sign on his behalf.
He gave me David Gardner's [email protected] information and told me that he owned warrantyexperts.com. I left a message for David and sent him and Jason Flowers an email.
David sent this email to me:
I am contacting you about your rude and threatening manor to which you have been treating Debbie Zinsmeister and Jason Flowers because of your issues with Phoenix American and their Warranty Contract that you signed dated 12-19-06.
You signed a Phoenix American Warranty Contract that clearly states the "PARTIES TO THE CONTRACT" which are you and Phoenix American.
Let me say that not only is Boerne RV NOT a party to the contract, you didn't even pay them, nor did Boerne RV accept any money from you, for the Warranty Contract in question. So you can stop threatening them NOW. You have no grounds.
Above you signature on the Phoenix American Warranty Contract dated 12-19-06, it specifically states the PARTIES TO THE CONTRACT. I would advise you to seek legal advice if you are unhappy with Phoenix American and their Warranty Service Contract. Feel free to have your Attorney contact me as I believe he will be competent enough to read and understand the PARTIES involved with a simple Warranty Contract that you signed.
Our company WILL NOT have any further correspondence with you concerning your issues Phoenix American so please do not contact Debbie or Jason again.
Dave Gardner
MotorhomeByTel, Inc.
210-509-6565
I believe that David is missing a few points here or hoping that my lawyer and I miss a few. While I do have a conflict with Phoniex American, I also have one with Boerne RV and Warranty experts (which is owned by MotorhomeByTel). The Dealer is listed as Boerne RV and Warranty Experts is the agent and negotiated the agreement and present me the coverage.
Jason Flowers in no certain terms told me that Our Used Motor Home warranty coverage is an exclusionary policy under which, Every component on your Motor Home is Covered (whether you have it on your vehicle now or you install it later) except what is listed in the "What is not Covered" Section listed below.
The paper work that I recently reviewed states that aftermarket accessories are covered if the are installed by the manufacture. The system was installed by Holiday Rambler when it was new. Aftermarket by definition is after the sale
I addressed this with my lawyers and I was informed that in their opinion, I have two causes of action. One falls under contract law and one falls under the Texas Deceptive Trades Practice Act www.jtexconsumerlaw.com/V8N2pdf/V8N2deceptive. Pdf
Because what was marketed to me is in the email is being denied now. I researched and compared what was outlined in the email sent to me by Warranty Experts against other products and agreed to purchase the product outlined in the email. I would not have purchased it but for the email.interestingly I have been told that it is possible to bring a class action suit under the TDTPA in addition to a breech of contract claim.
If you have had a similar experience with Warranty experts, Phoenix American and or Boerne RV then please use the contact me button on the right to send me your story. If we are unable to come to an amicable resolution we will be proceeding with a Deceptive Trade Practice and breech of contract claim in Texas against all of the named parties.
From: Warranty Experts [mailto: [email protected]]
Sent: Monday, December 11 4:01 PM
To: REMOVED
Subject: 2003 HOLIDAY RAMBLER ENDEAVOR WARRANTY QUOTE
Hello: REMOVED
Thank you for your recent visit to our site at www.WarrantyExperts.com and for your warranty request. I am emailing you the warranty quote and coverage for your 2003 Holiday Rambler Endeavor Motorhome. This policy will cover all of your mechanical, appliances, plumbing and electrical components for the coach and chassis including Seals & Gaskets also normal Wear & Tear coverage. It will pay for 100% parts and labor.
The Insurer has a TOLL FREE number for claims. They pay their claims to any Dealer or Licensed repair facility by Corporate Credit Card or with a Purchase Order, anywhere you may have a breakdown in the United States and Canada. This means no out of pocket expense on your part except the deductible.
The Supreme coverage to include 100% Parts and Labor would be as follows: Engine, Transmission, Drive Axle, Front and Rear Suspension, Steering, Air Conditioning, Brakes, Electrical, Electronic, Heating/Cooling Systems, Fuel Delivery System, Chassis Frame, Power Step, Slide-out, Hot Water Heater, Waste System, Fresh Water System, Central/Roof Air Conditioning, Range, Oven, Microwave, LP Gas/Propane System, Heating System, Refrigerator, Auxiliary Power Plant/Generator also Seals & Gaskets. The Supreme warranty even includes Deluxe/Hi-Tech Component Coverage (Rear Monitor System, Ice Maker, Trash Compactor, Central Vacuum cleaner, Washer/Dryer, Dishwasher, Freezer, Computer dash printed circuit boards, All A-V Components including TV's, VCR, DVD, Satellite System, Stereo System, Power Seat Computer) and much more.
Used Motor Home (Exclusionary Coverage) - Our Used Motor Home warranty coverage is an exclusionary policy under which, Every component on your Motor Home is Covered (whether you have it on your vehicle now or you install it later) except what is listed in the "What is not Covered" Section listed below.
What Is Not Covered
The following parts are not covered: paint, carpeting, trim, moldings, lenses, bright metal, body panels, caulking, grouting, delaminating or discoloring, ornamentation, canvas vinyl or fabric upholstery, walls, wood, panels, glass, tires and wheels, bumpers, metal supports, body adjustments, fiberglass top, weather strips and weather stripping, rust or corrosion, hubcaps, physical damage, rubber hoses, light bulbs and headlights, air bag/supplemental restraint system any repositioning refitting or realigning. All maintenance service and items such as: wiper blades, shock absorbers, alignments, wheel balances, engine tune-ups, spark plugs, brake pads, brake linings and shoes, filters, lubricants, coolants, belts and hoses, plug wires, distributor cap and rotor, battery and battery cable (s), manual/hydraulic clutch assembly, normal fluid/oil lubricant seepage, service adjustments and cleaning, body adjustments, exhaust system (excluding exhaust manifolds), retrofits or replacements of any components caused by or due to compliance with law or legislation including the 1990 clean air act, including emission control equipment and sensor (s).
The policy also includes - 24 Hour Roadside Assistance: $150.00 per occurrence, to include Towing and Wrecker service, Flat Tire Change, Emergency Fuel/Fluid Delivery, Battery Jump/Boost Service, Lost Key/Lockout Service. Rental Car - $50.00 per day, Trip Interruption - $100.00 per day (which pays for Hotel & Meals in the event of a breakdown) are included. Food Spoilage - Food and beverage spoilage is reimbursed up to $75.00 per occurrence. The warranty is also Transferable to the next private purchaser. Renewable: The warranty policy can be renewed for as long as you own the RV.
Your Supreme warranty prices are as follows:
$100.00 Deductible (Deductible is per visit not per item).
3 Years/30,000 Miles $2,606.00
4 Years/45,000 Miles $2,914.00
5 Years/50,000 Miles $3,755.00
The Policy year term starts on the contract purchase date (not the in-service date) and mileage is in addition to current mileage.
Please note: This policy includes Seals and Gaskets also normal Wear & Tear coverage. Wear & Tear coverage, covers parts and other mechanical parts that have worn out. Most warranty companies Do Not Cover normal Wear & Tear including Good Sam's csp warranty, AGW and Ford's Easy Care plan, just to name a few. (The price is for the full term and is not a yearly amount). This quote is good for 15 days.
Money Back Guarantee - If you have no claims of any kind before the full term agreement expires, We will refund the full purchase price of the extended service contract.
If you have any questions or would like to purchase the warranty policy, please email me at [email protected] or call me Toll Free 1-877-673-1880 Ext 103.
Thank you,
Jason Flowers
Tire and Wheel Guarantee
1.24-hour roadside service for tire emergencies 7 days a week, 365 days a year.
2. Flat tire repair or full replacement when tire is un-repairable and/or the wheel is damaged so it is unable to seal with the tire.
3. Coverage includes the cost to repair or replace the tire and/or wheel, mounting, valve stems, balancing, taxes, and customary labor charges.
4. Contract covers the towing or towed vehicle at no extra charge.
*Transfer Option: This tire & wheel guarantee can be transferred to a new owner.
Tire Guard
$0 Deductible
7 Years $449.00
From: Warranty Experts [mailto: [email protected]]
Sent: Friday, December 08 8:47 AM
To: ME REMOVED
Subject: 2003 HOLIDAY RAMBLER ENDEAVOR WARRANTY QUOTE
Hello: REMOVE
Thank you for your recent visit to our site at www.WarrantyExperts.com and for your warranty request. I am emailing you the warranty quote and coverage for your 2003 Holiday Rambler Endeavor Motorhome. This policy will cover all of your mechanical, appliances, plumbing and electrical components for the coach and chassis including Seals & Gaskets also normal Wear & Tear coverage. It will pay for parts and labor.
The warranty plan is the "Platinum". The Insurer has a TOLL FREE number for claims. They pay their claims to any Dealer or Licensed repair facility by Corporate Credit Card or with a Purchase Order, anywhere you may have a breakdown in the United States and Canada. This means no out of pocket expense on your part except the deductible. The Platinum Warranty is available with a $100.00 deductible which could save you hundreds of dollars over the term of the contract compared to a $200.00 deductible.
The Platinum coverage to include 100% Parts and Labor would be as follows: Engine, Transmission, Drive Axle, Front and Rear Suspension, Steering, Air Conditioning, Brakes, Electrical, Electronic, Heating/Cooling Systems, Fuel Delivery System, Chassis Frame, Slide-out, Power Step, Hot Water Heater, Waste System, Fresh Water System, Central/Roof Air Conditioning, Range, Oven, Microwave, LP Gas/Propane System, Heating System, Refrigerator, Auxiliary Power Plant/Generator also Seals & Gaskets. The Platinum warranty even includes Deluxe/Hi-Tech Component Coverage (Rear Monitor System, Ice Maker, Trash Compactor, Central Vacuum cleaner, Washer/Dryer, Dishwasher, Freezer, Computer dash printed circuit boards and Power Seat Computer), Fittings & Connections, Gauges & Switches and much much more, Every component on your Motor Home is Covered (whether you have it on your vehicle now or you install it later) except what is listed in the "What is not Covered" Section listed below.
Used Motor Home (Exclusionary Coverage) - Our used Motor Home warranty coverage is an exclusionary policy under which, Every component on your Motor Home is Covered (whether you have it on your vehicle now or you install it later) except what is listed in the "What is not Covered" Section listed below.
What Is Not Covered
The following parts are not covered: paint, carpeting, trim, moldings, lenses, bright metal, body panels, caulking, grouting, delaminating or discoloring, ornamentation, canvas vinyl or fabric upholstery, walls, wood, panels, tires and wheels, bumpers, metal supports, body adjustments, fiberglass top, weather strips and weather stripping, rust or corrosion, hubcaps, physical damage, rubber hoses, light bulbs and headlights, air bag/supplemental restraint system any repositioning refitting or realigning. All maintenance service and items such as: wiper blades, shock absorbers, alignments, wheel balances, engine tune-ups, spark plugs, brake pads, brake linings and shoes, filters, lubricants, coolants, belts and hoses, plug wires, distributor cap and rotor, battery and battery cable (s), manual/hydraulic clutch assembly, normal fluid/oil lubricant seepage, service adjustments and cleaning, body adjustments, exhaust system (excluding exhaust manifolds), retrofits or replacements of any components caused by or due to compliance with law or legislation including the 1990 clean air act, including emission control equipment and sensor (s).
The policy also covers all Printed Circuit Boards, Fittings & Connections, Gauges & Switches. The policy also includes - 24 Hour Roadside Assistance: $50.00 per occurrence, Flat Tire Change, Emergency Fuel/Fluid Delivery, Battery Jump/Boost Service, Lost Key/Lockout Service. Towing - Up to $300.00 per occurrence. Rental Car - $50.00 per day, Trip Interruption - $125.00 per day (which pays for Hotel & Meals in the event of a breakdown) are included. The warranty is also Transferable to the next private purchaser. Renewable: The warranty policy can be renewed for as long as you own the RV.
Your Platinum warranty prices are as follows:
$100.00 Deductible (Deductible is per visit not per item).
3 Years/36,000 Miles $2,343.00
4 Years/48,000 Miles $2,906.00
The policy also includes - 24 Hour Roadside Assistance: $300.00 per occurrence to include Towing and Wrecker service. Rental Car - $50.00 per day up to 7 days, Trip Interruption - $125.00 per day (which pays for Hotel & Meals in the event of a breakdown). The warranty is also Transferable to the next private purchaser. Renewable: The warranty policy can be renewed for as long as you own the RV.
Money Back Guarantee - If you have no claims of any kind before the full term agreement expires, We will refund the full purchase price of the extended service contract.
If you have any questions or would like to purchase the warranty policy, please email [email protected] or call Toll Free 1-877-673-1880 Ext 103.
Thank you,
Jason Flowers
Tire and Wheel Guarantee
1.24-hour roadside service for tire emergencies 7 days a week, 365 days a year.
2. Flat tire repair or full replacement when tire is un-repairable and/or the wheel is damaged so it is unable to seal with the tire.
3. Coverage includes the cost to repair or replace the tire and/or wheel, mounting, valve stems, balancing, taxes, and customary labor charges.
4. Coverage extends to the towing or towed vehicle.
*Transfer Option: This tire & wheel guarantee can be transferred to a new owner.
Tire Guard
$0 Deductible
7 Years $449.00
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