This company is a RIP OFF!!! I have a 2000 Toyota Corolla with 52,000 miles on it. The check engine light came on so I took it to a mechanic.
I was asked by the mechanic if I had warranty or extended warranty coverage on the vehicle. Yes I did, a Platinum Coverage with the Fidelity Warranty Services, which is the highest coverage offered. So he got the phone number of this company and the contract number of the warranty.
The mechanic called this RIP OFF company and followed the instructions on the phone. He was informed that if the cost of the repairs were going to be under an "x" amount of dollars that he could go ahead and fix it.
So, the mechanic went ahead and fixed my car. The bill was for $225. The mechanic said that the check from this company should arrive within two weeks. I went ahead and paid the bill so that I could go ahead and get my car.
The company then calls back the day after I paid for the bill saying that they would not pay for any of the the services. Therefore, I will not be reimbursed for the expenses. This company said that they would not pay for the expenses because it was what they considered to be a regular tune-up and that they don't cover regular tune-ups. (Remember my car only has 52,000 miles on it)
The service/parts that had to be performed/replaced were:
1. A diagnostic was done (remember the check engine light came on)
2. Platinum spark plugs (not normally replaced before 100,000 miles)
3. Spark plug coil boots (Not part of a normal tune-up)
4. Air filter (I can see that not being covered)
5. Labor
After reading the warranty contract for the platinum coverage, it states that the it covers the Silver and Gold coverage plans plus ANY OTHER MECHANICAL BREAKDOWN except those listed in the "Exclusions from Coverage" and the "Limits of Liablility". After reading all the many things listed there it didn't say anything about not covering premature mechanical breakdown of parts related to tune-ups. So, after reading the platinum warranty coverage (good until 100,000 miles or 84 months from the time of purchase), I feel this should have been covered. They wouldn't cover anything!!!
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