Usacomplaints.com » Cars & Transport » Complaint / Review: Express Tire Auto Service Centers - Zero Customer service. Over 2 hours for a oil change. Employees Eating Icecream fighting over who has to do the work. #312488

Complaint / Review
Express Tire Auto Service Centers
Zero Customer service. Over 2 hours for a oil change. Employees Eating Icecream fighting over who has to do the work

I went to the Express tire in Oceanside for a oilchange. The store is near the oceanside beach on the corner of Pacific Coast highway and Oceanside Blvd.
The Employee's there were very unhelpful, lazy, and inconsiderate to other peoples property.

Not to waste to much of my precious time. But I went to get a oil change and noticed when i got to the store a empty shop. And about 8 employees on the clock basically doing nothing.
I waited 2 hours for my oil change, and the people were very unhelpful - immature, and even tried to offer services my car doesn't need. (brakes) I told him that i just had my brakes done by a mechanic i know personally and he quickly backed his way out of that attempt.
I could hear the tire guys as i waited for them to work on my car fight over who was going to have to do the work on my car. And even watched employees sit around and pretend they were working while eating icecream but really had no idea why my car was even in the shop 2 hours later. Finally i got a little pissed off and asked one of the tire guys who was looking at my car how much longer its gonna take? And he replied i dont even know why this car is here! After one of the managers tried to get there employees to put the tires back on the car so i could go along my way. I heard a couple of the tire guys once again fight over who was going to have to put the tires back on my car. As one employee got in a car to back that one up. He must of sat in the car for 10 minutes pretending he was working and actually gonna back the car up till yet another worker jumped in the customers car to enjoy the fun. I thought what a joke.

I would NOT suggest going to this service station for even a oil change. They have a extreme lack of consideration for the customer who is waiting to get there car back. Not to mention a few other red flags i noticed when i came to the store.


Offender: Express Tire Auto Service Centers

Country: USA   State: California   City: Oceanside
Address: 1151 So. Coast Hwy
Phone: 7607221261

Category: Cars & Transport

0 comments

Information
Only registered users can leave comments.
Please Register on our website, it will take a few seconds.




Quick Registration via social networks:
Login with FacebookLogin with Google