All points of interaction and serv. = lousy.
We started w/Koons of Easton, MD for Toyota Prius over 2.5 months ago, and they were supposedly getting trade from Koons of Annapolis. Once we agreed upon car, price and deposit amount, and after we gave up any other dealers who were working on getting us a similar vehicle, Koons Easton advised us that Koons Annapolis changed their mind and would not trade.
We were ignorant enough to go directly to Koons Annapolis to try to obtain/find another Prius thinking that dealing direct would help, and of course they said they could get the car. So, we put deposit on Spectra Blue Prius; then, we get a phone call later the same day that there is a "contract" on the blue Prius and it is not available.
We were interested in Silver Pine Mica color anyway, so Koons Annapolis said they would attempt to get it asap. We received a call the following day that miraculously financing had fallen through on this exact vehicle; thus, it was available. We were driving a long distance, and we wanted to test drive it, so we said we would drive over later the same week to finalize the purchase. We set aside two different days, but received another phone call that the car which financing had "fallen through" wasn't even delivered/on a truck! Next, we got a call 4 days later that the car had arrived and they wanted us to drop everything and drive to Annapolis. We said we couldn't at that time, but advised we were still going to purchase and would make travel arrangements.
We were in touch via phone and email every day stating our timeframe for arrival at the Koons Annapolis dealership. We received an email from the salesperson on a Thur. Stating that he had a Dr. Appt. And wished us to come over on Sat. Rather than Fri., but he wasn't sure if the car would still be there! We were very upset and asked him why not, and he said his sales manager told him to sell the car if we did not arrive within 24 hrs. After it/car rolled of the delivery truck. This was very unreasonable, especially due to the length of travel and our constant/ongoing communication with them/dealership. We received an email and phone call on Sat. That the car was sold Fri. Evening. Koons Annapolis said they would find another car asap.
3.5 weeks later another Prius arrives and we set up a time to come to the dealership. When we try to come to an agreement on terms—1. They attempt to rip us off by overcharging for the car and adding unnecessary fees into the purchase price—2. They refuse to lower the price on an extended warranty in order to achieve a monthly payment that is within our budget—3. The financing % started out somewhat high and changed every 15 min. But it was still not within our budget—4. They tried to undercut our trade-in by thousands of $ by refusing to consider Kelly Blue Book or NADA values—5. After they stopped the trade, sold the first green Prius out from under us, then wouldn't negotiate, we left without making a purchase over 2 hours later @ the dealership (what a waste of gas, time and effort by us as consumers)!
If that's not enough to rate this/Koons Toyota dealerships as less than desirable, especially Koons Annapolis, I don't know what other criteria could be worse. We do not recommend them, and will never buy any automobile from them!
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