My name is Frank OBrien New Orleans La. My bad experience started Febuary 2002 when my
Transmission went out I took my car to Aamco when Jay a former employee there told me i needed
Another transmission then he gave me a price of $1733.00 which at the time we could only borrow
$1500.00 so that left a balance of $233.00 well he (jay) did let us pay the rest in monthly
Installments because i did explain to him i only get a monthly disability check.
I had a remaining balance of $133.00 when I called on november 12 to tell them my
Transmission had went out again. This time a talked to pete. On nov. 14 i called pete to find out
What they discovered this was about 10:00-10:30 A.M. He told me they were going to bring my car in
The garage in 20 minutes and one of the mechanics told him that the torque converter was possibly
Bad.
Passed the garage an hour an a half later car was still parked in the same spot. Nov. 15 they
Finally moved my car inside the garage. Nov. 16 went to the aamco garage. Pete told me they had
Shipped my transmission unit to hammond la. To the aamco there i asked why. He told me so that crew
Can work on it there. Nov 17,18, the same story then finally on the evening of the 18 he told me
That the hammond shop told them they have to give me another unit because that one was torn-up
Don't know what that meant.
Also told me that another unit was being shipped back here to new orleans from a warehouse. He
Never told me what was the name of this warehouse. This was on november 20,21. Now here it is
Nov. 22 called pete at 12:00 P.M. He told me they brought the wrong transmission and to call back
In 30 minutes. Then about 1:30p. M on the same day (nov 22) he told me the one that's needed for my
Car could not get there until monday nov. 25 i asked him is it possible if i can talk to these
People he told me no..
He hasn't given a straight answer yet and i still don't have my car. This is our only means of
Transportation. We rely solely on this vehicle and 2 weeks is a long time when they originally
Said they would have the car ready in a week.
The price we have paid for this transmission and the warranty that the company supposibly are
Honoring. I would have thought we would have taken presidant over all others. We are being
Treated as slackers and the less important.
Date: Friday, November 22 12:14 PM
Frank
new orleans, Louisiana
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