On Tuesday Dec 26th I brought my Toyota 4x4 to have them check why my front end was pulling to the left driving down the freeway.
They told me I needed new calibars and a front brake job.
They went ahead and did the work and when I picked up my truck that afternoon, they told that the last time they replaced the bearings on one side that they had installed them wrong so they replaced both sides and told me that they only would charge me for one set... I paid for the worked performed on my account with them and drove home... Noticing that something still didn't feel right.
The next day I drove to work and the truck still handled strangely and noticed a clunking noise. I made it to work (a 30 mile drive) and when I left that afternoon and drove down the freeway, I noticed that it was still making noise and that my front end shimmed and shook. About halfway home, I heard this loud clunk as if something something fell off the truck and hit the underside.
As I got off on my exit and applied the brakes, the truck made a horrible scrapping noise and my brake pedal went completely down to the floor board! I managed to stop the truck to with my emergency brake and immeadiately called my boyfriend on my cell phone to tell him what happened. I then called Les Schwab and told them what happened and explained that I had been in there the day before for the brake job... I was furious and very upset! They said that at first they would send out someone to look at it and then said that they would send a tow truck.
In the meantime my boyfriend arrived and we sat there a hour and a half waiting for the tow truck.
When it arrived, they took my truck back to Les Schwab and we followed.
At les Schwab, they said that the bolts holding the calibar on the drivers side had not been tightened correctly an dthat is what was the noise... The two bolts falling out as I went down the freeway... Not only that, one bolt had gouged my rim and the other one had dented and damaged my backing plate on the brake assembly.
I told them that I wanted it all replaced and... Wanted compensated for the inconvience and scare I had... Plus the safety concern... I also had my daughter in the truck and she was so scared when this happened that she started crying.
Les Schwab has told me that they will only replace the parts BUT, will not either compensate me for the bad workmanship or for the safety of this issue... I Have now contacted the Attorneys Office and the BBB... I feel that they owe me for this and for there incompetence... I asked them point blank..."What would have happpened if I would have had a serious accident? They seemed like they didn'y care AND DON'T
I have contacted their Main Office and they said they will not take off any money off my bill... I feel they should to compensate me.
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