I flew with Iberia Airlines from Ny to Madrid and also to Istanbul, roundtrip. General, I'd great encounter with Iberia; the support was exceptional, there have been no significant setbacks, the employees were useful and also the food was excellent.
I've just one large issue: a Number Of my own possessions vanished after I came to Istanbul. I examined in 2 bits of baggage in Ny. I acquired both items after I came to Istanbul, but I recognized the side pockets of my activities case
Were exposed and several private possessions were removed. I instantly visited the “lost Luggage” workplace that presents Iberia (CELEBI) and documented the harm. They got along some info and explained that I ought to be obtaining a phone over the following twenty four hours.
I haven’t observed from Iberia for 20 times. I e mailed the airlines twice and sent a record several times and got no solution. Ultimately I acquired your hands on somebody in the corporate workplace after I delivered a notice towards the boss of Iberia. The individual examined my document and explained that I'd no-claim but like a great faith Iberia was prepared to provide some cash; significantly less than 1/3 of the particular worth of my lost products. They explained the reason behind providing thus small was that I didn’t state all of the products in the missing baggage office in Istanbul. I attempted to describe for this person who I had been informed by Iberia team the next
“OK, don’t be worried about your lost products, simply complete this type and somebody will-call you in 24-hours and they'll consider your assertion. You are able to let them have to complete listing of lost products. We don’t require a listing from you”.
I'd terrible encounter with Iberia customer support. They'd not move my calls towards the supervisors; they'd not provide their titles or identification numbers. The corporation is run just like a banana republic.
Iberia simply doesn’t wish to hear this. After 5-weeks the case hasn't been solved.