This dealership has no integrity and literally tries to steal from their customers. I strongly recommend that you do not do business with them and tell everyone you know about this story.
In April we negotiated a lease on a 2008 Altima as well as a price on a trade-in. The trade-in vehicle was inspected by their staff and the deal was signed, but two days later when we picked up the check for the balance of trade-in amount, the dealership attempted to keep (in my eyes steal) an additional $300.00 from us. The sales manager Peter D'Angelo who finalized the negotiation of the lease said that the owner/general manager (Neil) wanted an additional $300 deducted off the agreed upon trade-in amount and that we needed to speak to Neil.
After several weeks and an endless number of phone messages that I left for Neil (general manager), the finance manager called and told us to pickup the check for the correct amount.By the way, Neil the general manager NEVER returned any of my phone calls.
In the end, we received the correct amount, but it took almost a month and a lot of effort. I wonder how many customers they do this too and how often they get away with it? Again, I strongly recommend that you do not do ANY business (Sales or Service) with them and tell everyone you know about this story. Go to Queens Nissan which is only 15 minutes away.
Five Towns Nissan does not deserve your business. Thanks and beware of Five Towns Nissan's!
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