My wife and I purchased a new 2009 Nissan Rogue in 42009. Purchasing of this particular vehicle was satisfying.
However when I took the Nissan Rogue in for it's first free oil change I started to think twice about this dealership. I dropped the Rogue off the night before for it's oil change. The next day (late afternoon) I got a call from the service tech indicating the work was done.
So I went to pick up my the Rogue. I opened the hood to the Rogue to confirm the oil change was done (I always try to confirm any work done on my vehicles before I accept the car) I pulled the oil dip stick out and immediately noticed the oil was not new. Took a look at the oil filter and also noticed it was very dirty on the outside and appeared unchanged. Went inside and brought this to the service manager's attention (or RED team manager for Nissan vehicles). His simple answer was they never got to it for the oil change and asked if I could wait 15 minutes for them to do the oil change. I ended up waiting about 45 minutes. I was very frustrated knowing if I did not check the Rogue I would have accepted the vehicle without an oil change. For me this is there first #1 RED flag or lie.
2nd negative experience with service department.
Made an appointment for 4 recalls on my 2009 Rogue and was told they could do all the recalls in 4 hours. Dropped of the Rouge again the night before for the recalls. Got a call that all the work was done accept for one of the recalls which they said they would have to order a part. This was ok with me even tho it means I have to drop it off again and they don't issue out loaners and that they should have known that this part was not available before I made the appointment. Service manager asked me if I would like to have the vehicle inspected now before I pick up the car as this was due in about a month.
I said yes, go ahead with the inspection. Well got a 2nd call that day saying the inspection was done and I could pick up the Rogue. I went there to pay for the inspection and pick up the vehicle. When I got to RothRock I looked at my inspection stickers and took notice that they where never changed to reflect new inspection stickers. I brought this to the attention of the RED team service manager and again I had to sit around for another 45 minutes for the inspection to be completed.
It appears our vehicles are never inspected after the work is supposedly done. This was very frustrating and unprofessional. #2 RED flag.
Today 42010 I went to Nissan to trade in my vehicle for another. I was aware that there was marketing support from Nissan to Nissan dealers in the amount of $500. While shopping for a vehicle with the salesman (Steve Castillo) I asked him twice if RothRock Nissan passes this marketing support to there customers on the purchase of any new Nissan vehicles on the lot. Steve Castillo answer was yes both times. For the customers this means that with the support of Nissan, RothRock Nissan dealership will deduct $500 from any vehicle purchase as Steve stated combined with any rebate incentives that may also exist..
So we started negotiations on a Nissan Altima that I was interested in purchasing. We settled on some numbers for the trade in and the purchase of the new Nissan Altima
I guess the salesman and floor manager thought that I was getting to good of a deal because the salesman came back to me and said I cannot have the Marketing support of $500 towards the purchase of this vehicle. This is after he already told me twice that the marketing support of $500 can be passed on to me for the purchase of any vehicle. Steve Castillo also stated that the floor manager said the marketing support does not apply to the purchase of an Altima and that there is not any reference from Nissan to indicate that it does. I asked Steve Castillo if I could use the computer at the dealership to show him that such "Marketing support" does exist. I showed him the marketing support online via there computer which is available on the purchase of a Nissan Altima. Steve Castillo said he would show this to the manager. Well they both came back at me insisting that I was not going to get the marketing support of $500 which is available today 4132010 on the purchase of a Nissan Altima. Again this is after I was told that it can be applied for me towards the purchase of a Nissan Alitma and from the facts online indicating that marketing support does exist for me. Well I was disgusted by the salesman Steve Castillo and his floor manager and told them both I was no longer interested in purchasing the Nissan Altima as they are obviously lying to me and do not wish to pass on the marketing support from Nissan to me which initially I was told that RothRock Nissan does pass this marketing support to there customers. As I walk towards the front door the floor manager was very arrogant and decided to be abusive & pick an argument with me. We both ended up screaming at each other in the showroom. While some customers where also in the showroom.
Again very unprofessional, disrepectable and a bunch of liars at RothRock Nissan. I guess the money comes first and customers come in 2nd at RothRock Nissan.
I apologize to all those in my area that told me to stay away from RothRock Nissan dealership. I cannot at all recommend this dealership to anyone.
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