This company is just asking for a Fraud case in small claims court.
I ordered 7 Hecker & Koch steel M4 magazines while I was deployed in Iraq, however I returned before I could receive them. They were returned from theatre back to Botach in November, but they never contacted me to tell me so. I had to contact them to inquire about the status of my package, and they admitted to having the magazines, apologized, and offered either a full refund or the magazines.
I opted to have the magazines reshipped to my billing address in the states, which I provided in two separate emails, only to have them reship the magazines back to Iraq.
After a month of more waiting, I emailed them again to inquire about the status of my magazines, only to have them offer the explanation that the Army, whom I'm currently commissioned with, seized the package. They offered no compensation for their error, and said that if I wanted the magazines, I'd have to buy them again.
It's been more than a month now, and even after contacting the BBB and filing a complaint, Botach still won't return my money, or replace the magazines they lost.
This is the worst company that I've ever dealt with, both in customer service and professionalism, and they will never see one cent of my money, or that of any soldier that will come under my command again.
I've taken steps after my complaint to the BBB got me no where. I've written both of my congressmen in an effort to get their GSA status revoked, and I've contacted the Court Clerk in their area in order to begin the filing status in small claims court. I feel that in America, if something or someone's service *, you should be able to get your money back. I will not stop until I have what's rightfully mine.