Just Breaks " Main Head Quarters "John Fielder & Perry Cloud? 3810 W. Northwest Hwy. Ste. 240Dallas, Texas 752201-800-445-7105Texas and Arizona
Just Breaks charging for work not neededThe following is a letter my wife and I sent to Just breaks.
Why was it so hard to find out who ownes thiscompany when we called on the telephone? What are youpeople hiding?
Your company record and reputation as satisfyingyour customer complaints stinks. Your consumer affairsdept. Needs a class on how to deal with consumers. We have heard complaints about your business practices inyour home state as well as many other states.
This is a case where your people made a very badmistake and we use the term loosely. Besides from doing ashoddy job at best, your people told me that we needednew Wheel Cylinders, that they were leaking and the listgoes on for repairs your people claimed we needed. Youhave the receipt.
Hours after we got stuck and had to be towed they, the dealership discovered the vice grips your mechanic leftclamped onto the break line destroying our whole breaksystem. We showed the dealership your receipt. Every itemyou said that needed to be repaired was a lie.
We then went to another independent garage andask them to check the items your store Just Breaks statedneeded to be repaired. They too said your people lied.
Your employees (managers) both verified that youremployee did leave the vice grips on the break system andthat the employee that made the mistake was fired. Thatwas a lie too. They also stated that you Mr. Fielding tookcare of this reimbursement for our expenses months ago. Then we kept calling you by phone more than 30 times. We never got a response from you or anyone else.
We have spoken with other Just Break storeemployees. They have very damaging statements they havemade. Very damaging.in short they said, don't hold yourbreath for any type of reimbursement. All we want is foryour company to do a full reimbursement including allexpenses we incurred totaling $1,200.00 That includes thereplacing of our break system, the towing and the time wegot stuck and could not make it to work and had to pay ababy sitter.
After 4 months of hounding you for reimbursement, You have the nerve to send $387.66. This does not comeclose to the repairs that were needed just to fix what yourstore did, this is an insult. Why haven't you called us backever!
Brian Rogers
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