On 2/8/00 We purchased an engine from the Jasper Engine Store in Columbia, SC. This engine was purchased with a 3 year, 75,000 mile warranty. Parts and Labor. The price was $1662.22. We had it delivered to a Certified Jasper installer so the warranty would be valid even though my husband is a 20 year mechanic and Graduate of Nashville Auto Diesal College and could have done the work himself. The labor was another $904.42
On 4/9/02- 2 years and 23,000 miles into the engine it left my husband on the side of the road. Upon inspection the engine was thought to have no spark. Upon inspection of the spark plugs - The #1 gap was. 020 closed. The #2 Electrode was bent to the porcelain. #3 Electrode was bent and the porcelain crushed. #4 Electrode same as #2. Compression Check showed - #1 Cylinder 147 PSI, #2-145 PSI - #3-128 PSI and #4-0 PSI. The installer told Jasper the engine would need to be replaced.
We had to ship the engine to Jasper, Indiana where Jasper would inspect it. They said it showed only signs of detonation and would send us an engine as a customer courtesy gesture but we would be responsible for the labor. We were not happy about that but what choice did we have. The labor was another $824.40 along with the $60.00 towing bills.
5,000 miles into the Customer courtesy engine, that engine too fails! Jasper has refused to refund our $900 payed in labor on the first failure. They have refused to refund our money all together. They have said we could send the second engine to Jasper for inspection! We have refused and we are currently considering legal action against them.
Several business associates of my husbands have now refused to continue to sell Jasper products because they know our claim is legitimate!
Jasper does not honor their warranties and their products should be avoided at all cost.
Tara
West Columbia, South Carolina
0 comments