My car was towed to this facility (citywide auto @ 13156 Sheridan, Blue Island, IL 60406), under the misconception and trickery of the tow truck driver (Sam), that Saturday (11/17) morn at 4am. This facility was closed over that weekend and the next business day (Monday 11/19), I had the vehicle released for Rokaitis to pick up and take to the body shop of my insurance company. When my vehicle got the authorization from my insurance company to repair, I was told I had to come up with over $2500.00 for the fees while it was at citywide auto. I was told by the tow truck driver (Sam), before he towed my car, there would not be any fees and was even given a receipt from him stating that his company would pay half of my deductible if my car was going to be fixed at citywide.
If we, as consumers, cannot trust that the right thing will happen when in need, and then what are we to do? I called and wrote to the Better Business Bureau, where I was instructed to fill out a form on line and send it to their address. I then was referred to the Illinois Commerce Commission, and was told, that there was nothing to be done in these types of cases because the law will not go into effect until July. If I cannot depend on the people who I am suppose to trust to correct problems like this, this will happen to someone else, until it happens to someone they are close to and then maybe some type of corrective action will be taken. But, until then we are alone, by ourselves, and vulnerable to any type of attack by the unforgiving. I will have to pay these charges first, and then pay a lawyer next, just to get back the money I should not have paid and be out money I did not have to pay, lawyer fees, because of bogus charges. Now I have to borrow the money I don't have, from someone who may want interest on the money I did not have to borrow in the first place, just to pay a company that charged me whatever they wanted, because they could do it.
The lack of concern from the people who we should be able to trust is the most questionable. If these tow companies can overcharge for a tow, charge whatever they want for a storage fee, then, what is left for the hard working family man/woman trying to stay afloat amongst rising mortgage rates, taxes, etc.? What can we do to get a fair shake?
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