Dearborn Auto Toyz Sound and Security is a new shop and I decided to give them a shot and got burned big time. The saleswoman offered me an unbeatable deal since it was their grand opening on a Viper 5900 model Alarm 1mile range with SST responder for $400 installed which is normally $550-$650 at other places like Best Buy and Mickey Shorr. I paid for it and $50 for a window tint treatment.
The owner disagreed with the price the saleswoman gave me and intentionally installed a lower end model alarm the Viper 791xv. I immediately noticed that the remote start only work within close proximity of my vehicle which obvious was not the mile range it boasted. I returned to the store 3 times before they admitted that they installed the wrong alarm so I made a deal with the owner install the right one and refund me the $50 for the Window Tint or I will take legal action and make sure that this story is heard on all consumer related sites. He did refund the $50 but just two weeks later my siren is dying on the alarm and the range was never what it claimed to be.
I feel that I was given terrible service and I may possibly have refurbished equipment that I paid my hard earned money for thinking it was new. I was told that Monday is the soonest that I can take my vehicle in for service so stay tuned...
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