I found this website when searching for Dealer Warranty Services in order to post a warning concerning this company. This complaint will also serve as a sort of rebuttal to the gentleman who suggested that they only send a card and do not harrass people or are dishonest...
I received a First Notice and Second Notice from Dealer Warranty Services telling me that my warranty was about to run out. Since these cards arrived 6 months prior to the manufacturers warranty I ignored them. I then received a Final Notice telling me that my warranty had in fact expired. Again, this did not add up, my husband then noted that he at least, would not have bought a car with just the manufacturers warranty and was sure that we or I had bought an extended warranty.
I next called Dealer Warranty Services and they did in fact tell me my warranty expired, they had my name, my VIN # and the make & model of my car, which still disturbs me. Oddly enough however, which was another red flag, they did not have the correct address that the car was registered to. I was assured by the gentleman I spoke with, (whose name I will not print here but was included in my formal complaint to the Better Business Bureau and Consumers Affairs and the Attorney General of the State of Missouri) that I was operating my 2005 vehicle without a warranty and that time was of the essence. He then chose to attempt to sell me a 6 year (through 2014)-75,000 mile warranty at the reduced price of $2,695.00. With only $419 or thereabouts down and $189 a month.
I then called my dealer who assured me that my initial manufacturers warranty was in fact still in effect through August and that my extended warranty would then be in effect through 60,000 miles.
Had there not been a few minor red flags I may have fallen for this and purchased what I did not need. What happens to the young guy or girl that buys their first car without any assistance on input from their parents? What happens to the senior citizen who knows nothing about cars or any number of myriad people who would get spooked?
Yes, their practices are deceitful and underhanded, despite the rebuttal on this website. Yes they did attempt to hand me a bald-faced lie.
In addition I'd like to add that my dealer was less than happy and took all information that I had on this company.
Do not allow Dealer Warranty Services to sell you anything, speak with your dealer.
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