I experienced the same problem but it was in Waco, Tx. I was only 20 at the time and when they presented the estimate that I signed it listed $138.00. I explained that I was a single mom and had to stay on budget but had to have my car for work. They assured me that after they had taken it apart that this was an accurate estimate. I requested that they call me and get further authorization if they changed anything from the estimate.
I received no call but when I arrived the following day to pick up the car they said nothing to me and I went in to pay and they rang it up and said $589.16. I said oh no you must have grabbed the wrong ticket I have only a brake pad repair being done. They said "Nope we changed the rotors, pads, master cylinder, calipers etc..." I said there is no way you must be talking about someone else. They pulled the ticket and I said it is the green car out front. They said see there is you signature. I said yes but that is $138 I authorized.
They said look lady until you pay up you dont pick up. I was in shock. I had a small child and no transportation. I called everyone I knew for a loan and no one had it. I said well set me up on a payment plan and I will just have to pay it out. They said "Nope cash, check, or credit card." I said what if I cant pay? They said "We own you car" I called the dealer and he said they could file a mechanic lean and since I only had two payments left they would own the car.
I told the man to put all the old back on and I would just have to drive it that way until I could afford to have it fixed. He said no and it will be locked up until you pay. I was ushered out the door. I left and had to take all my wages for the next two weeks to pay them but when I went in to pay they said that they also had to now charge me for storage fees.
Storage fees were another $150 for the two weeks. I was not happy but paid them. I now refer to this experience as "Just Fakes" I have told everyone about it and advised them to go somewhere else. I just wanted others to know that this is happening in all cities with this company.
Lana
Waco, Texas
0 comments