I was having some issues with my 1998 Chrysler Town and Country Minivan with electrical things such as the wipers, blower motor and interior lights not working. I am a former mechanic, so I started to diagnose this issue myself. After checking all the wiring, fuses, relays and replacing some other electrical components, the problem was not resolved. I decided to take the van to a dealership, they promptly diagnosed the Body Control Module and quoted me over $1000 to replace it. I looked into some other options and came across http://www.proautotronics.com. They guaranteed that they had the correct module and would ship it to me for $290 plus shipping and handling. $314 later, they sent me the wrong module. I called them up and they apologized and a couple days later I had the right module.
Replacing this module is relatively easy, but does require some dealership intervention as they have to program the module to make sure that it is completely compatible with the vehicle. I took the vehicle to the dealership and had them give it a shot. They installed the module and tried to program it. What they came back with is that it didn't work and was a malfunctioning module. I contacted proautotronics with this information and got the following response:
"All of our modules and other electronic parts are final sales. Are modules are tested to be in working condition before they are sent out.
Regards,
Tim
1.877.388.5889
www.proautotronics.com
I have been screwed with a faulty part for $314 and feel that the only recourse is to take them to small claims court for that amount. Their site clearly states that if the module they sell is faulty, it can be returned.
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