We took our Dodge Durango in for a recall notice. One month after that the problems started, then the dome lights stayed on for 2 days. Once we got them shut off, we couldn't get them to turn back on. Then the car died.
We spent money on the Car Doctor coming out and then had it towed to Dodge. We argued with them for 2 days because they wanted us to buy two (2) new keys at $540. We told them the keys were not the problem. Finally they agreed to try something else, so they ordered a wireless module and the car started. When we picked the car up they would not speak to us, they would not acknowledge us because they were wrong!
The car was filthy when we picked it up, they left pieces of the parts on the front driver floor board. Their fingerprints were on the hood of the truck along with our doors.
We called to talk with the Manager of the Service Department "FROSTY" - who told us that he will not fix our problem unless we pay him $98.64 for another diagnostic test and if we didn't like that we can take our car somewhere else to get worked out.
Our dome lights are still not working and Management will not return our calls. We filed a complaint with the Better Business Bureau, however, they have 10 complaints against them so it shows they don't care about customer service. Next we will be contacting our local news station for a possible rip off report!
Any suggestions, feel free to comment back - This needs to stop - we pay too much money for our vehicles to be treated like this!
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