I ordered flowers for my sister, after she had surgery, from Justflowers.com. They stated that they deliver in Avenel, NJ and they would ship that evening. I ordered them on December 31st 2007. I assumed that they wouldn't be delivered in New Years Day so I called my sister and told her to expect something January 2. She waited for over a week. They claimed that they couldn't locate a florist that had daises. THEN WHY ADVERTISE THEM ONLINE? Then they stated that it was too late in the day to deliver them. It was 1pm! Then the best excuse for late delivery, 'the holidays. People took off and well, a lot of customers are just now getting their christmas orders'. Are you kidding? Here is is almost 2 weeks after Christmas and people are just now getting pointsettias?
She finally received the flowers around January 10th! She was away at a follow up appointment and came home to a arrangement on her back deck. They dropped them off and left them there in 10 degree weather! She brought them inside and her husband threw them away the next day. He said they were dead from the cold and maybe even before the cold killed them.
I called Justflowers and told them the situation. They claim that I had a 48 hour window to return and get a redelivery. Apparently, she was supposed to call them and tell the company that they were dead. My sister ended up back in the ER due to a clot in her lungs. I told the company the situation and they asked why I waited so long to complain. I told them I had other priorities (like my sister almost dying and ICU refusing flowers while she recovered). I had to beg for redelivery. The guy at the company said there was nothing they could do. I complained and he PROMISED a redeliver.
Here I am over a month later and I have tried numerous times via email or phone and have gotten no where. $40 and dead flowers. They called me several times and emailed me once stating to call or email them in response to redelivery, to verify shipping info. I did that and still nothing. I am amazed that they continue to operate like this. An internet company that doesn't check email? Good luck calling, you will live on hold. Excuses, Excuses! I will report them to the BBB and maybe the local newspaper in LA! Something needs to be done!
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