We came on Sunday morning at Orlando Airport and had a reservation to get a small car from Alamo Rental Vehicle. The buying price of the rental was $108.00, I also prepaid to get a complete container of gasoline which for that compact-car was $30.00. We were staying in among the Disney hotels therefore wouldn't be operating significantly more than in regards to a 100 kilometers as a whole, however the $30.00 was worthwhile not to need to quit and fill on the road back again to the airport. Whenever we got towards the region to get the vehicle there have been about 2 dozen individuals waiting and there have been no small vehicles quit... A guy was pointing individuals to additional automobiles and we were informed to simply have a Chrysler Pacifica and proceed... We thought whoa, exactly what a fantastic rental company. They oversell but-don't keep people up due to it.in the Orlando airport whenever you collection the automobile you-go through leave channels where they report the license bowl of the automobile and verify your paperwork. The guy there stated not really a term and we were on our method.
Whenever we delivered the automobile after just having pushed it a great total around 80 miles (3/4 container nevertheless complete), we were surprised to discover that the prepaid gasoline price was $80.00. After I reported to they man checking within the vehicle he explained that which was the price to fill a chrysler pacifica. He explained to-go see-the supervisor within the cubicle. This person really was poor (discuss bad customer support). After I told him that you simply oversold and OFFERED me a bigger vehicle which I'd not spend $80.00 for that gasoline he seemed me directly within the encounter and stated "Oh! Yes you'll". After I again stated I'd reserved a concise vehicle not the Pacifica he explained "however, you loved that Pacifica!". Oh My... Are you kidding me - you pushed it on me. He then mentioned you had been likely to prepay anyhow, I stated yes however for $30 since which was handy for me personally, not $80... I expected to get a customer support 800-number and went away. After I named the 800 number in the airport bar I then found out he offered me a phony 800-number...
I came across the actual quantity myself as well as their corporate customer service was reluctant to regulate the prepaid price...
I ultimately fixed it through my charge card business... But I'll never hire from Alamo again... Exactly what a fraud... Provide excellent prices on compacts, oversell and drive a bigger automobile about the naive customer after which let them know they loved it and would need to purchase it!!! Arrrggghhh!
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