I had an auto collision back in July. File a claim with my insurance company and had the repaired done at Post Oak Collsion Center in Houston, TX since they were the one that orginally towed my Acura TL. My first intention was to take it to the acura dealer to get the damage repaired. But my husband uncle knew the tow guy and word of mouth from him said that Post Oak Collision does a really good job. From what my husband saw it seem like they did excellent work. I was not sold just because It was a brand new car and it is an acura TL, but he was so we decided to give them an opportunity since they seem nice and did tow our car. Long story short, it was a bodyshop of our choice obviously. First of all, they took forever with our car; over 30 days and in the whole process we had to keep up with them by calling them to check on the status of our car. They did not have the courtesy to call us and keep us updated on the car.in addition, it took them over 45 days to get the car ready, when they said it would have took less than 30 days.in this process we were moving from Houston to Mission, TX. Down south of Texas. Finally they claim to be done went to get our car to drive it down to mission. When we got it we notice that the car was making a loud noise whenever we made a right turn. Call Post Oak and told them about the noise since afterall, they claim to be a lifetime warranty bodyshop. They were no help whatsoever said that we need to call geico. Therefore, called up my adjuster and took it to one of their bodyshop to have it inspected to see what the problem was. They were very unknowledegabe. Don't know what kind of bodyshop they call themselve. Took it to firestone and found what the problem was. My husband took it back the Geico's bodyshop again and try to let them find out where the noise was coming from. They inspected it for a second and third time. Finally found the same thing firestone found. Worst of all, they found out that they were about 4 parts that they paid for that was not even replaced by Post Oak Collsion Center. Imagine that 4 parts Geico paid the bodyshop to buy and fix they did not even buy and repaired. The noise of the car consist of one those parts as well. The bottom line is we trusted Post Oak Collision to repaired the car properly, instead we were not only robbed of that job but we were deceived as well.in my opinion, that is one of the worst thing you could do to a person. They lie, cheated, and stole from us. That in itself is a crime. I wish it did not have to come to this, but we gave them so many chances. My husband and I have been back and forth on the phone with them for the past 3 1/2 months trying to resolve this issue and nothing have been done. I am fed up now and I gave them their chances to make this right even after what they have done to us. I believe it giving people second chances. We gave them the opportunity to make it up to us by buying the parts Geico had paid for and replacing the parts in the car. A job they were suppose to do in the beginning. But it seem they have been beating around the bush and is just fooling us. I need some legal advice on how to pursue this matter. I really need something to get done and I don't thing anyone as a consumer should go through something like this. Imagine getting in a collision is bad enough, but being misled and rob from a bodyshop is even worst. It makes you think how many bodyshop companies can you really trust. Are they replacing the parts they are being paid to replace. Please help! I did a lot of research on this I need someone that will help us get this matter resolved as soon as possible. Our car sounds horrible. Thank you.
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